Abstract
Objective: The purpose of this study is to examine the effect of
emotional intelligence on communication skills.
Method: This study’s application part
has been implemented on the students of nursing division who receive education
at a public university and data obtained from 323 individual have been analyzed. As data collection technique, survey
has been used. In the analyses
of data descriptive statistical methods, reliability analysis, correlation
analysis and multiple regression analysis have been used.
Results: As a result of the analyses
which have been carried out, correlations between sub-dimensions of emotional intelligence
and communication skills are positive and they are on medium level. Moreover,
sub-dimensions of emotional intelligence perception explain 44.5% of the total
variance on communication skills. On the regression model, when t-test results
concerning the significance of regression coefficient are analyzed, rise in the
levels of participants’ self-emotion appraisal, other’s emotion appraisal, and
use of emotion and regulation of emotion increase perception of communication
skills statistically. Predictor variable’s order of importance occurs as:
other’s emotional appraisal, use of emotion, self-emotion appraisal and
regulation of emotion.
Conclusion: This study is determined the effect of emotional intelligence on
communication skills for nursing students. Designing education programs is recommended in
respect of emotional intelligence and communication skills topics.
References
- Akerjordet K, Severinsson E. Emotional Intelligence in Mental Health Nurses Talking About Practice. International Journal of Mental Health Nursing 2004; 13(3): 164-170.
- Aslan Ş, Erkuş A. Measurement of Emotional Intelligence: Validity and Reliability Studies of Two Scales. World Applied Sciences Journal 2008; 4(3):430-438.
- Aslan Ş, Özata M. Duygusal Zeka ve Tükenmişlik Arasındaki İlişkilerin Araştırılması: Sağlık Çalışanları Örneği. Erciyes Üniversitesi İİBF Dergisi 2008; 30: 77-97.
- Brown J. How Clinical Communication has Become A Core Part of Medical Education in The UK. Medical Education 2008; 42(3): 271-278.
- Cüceloğlu D. İnsan ve Davranışı. 7. Baskı, İstanbul: Remzi Kitabevi. 2004.
- Cüceloğlu D. Yeniden İnsan İnsana. İstanbul: Remzi Kitabevi. 1992.
- Çetinkaya Ö, Alparslan AM. Duygusal Zekanın İletişim Becerileri Üzerine Etkisi: Üniversite Öğrencileri Üzerinde Bir Araştırma. Süleyman Demirel Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi 2011; 16(1): 363-377.
- Epstein R, Hundert E. Defining and Assessing Professional Competence. Journal of the Ameican Medical Association 2002; 287(2): 226-235.
- Erigüç G, Eriş H, Kabalcıoğlu F. Emotional Intelligence and Communication Skills of Nursing Students: Example of Harran University School of Health. International Online Journal of Educational Scienes 2014; 6(2): 398-412.
- Erözkan A. The Effect of Communication Skills and Interpersonal Problem Solving Skills on Social Self-Efficacy. Educational Sciences: Theory and Practice 2013; 13(2): 731-745.
- Greenberg J. Managing Behaviour in Organizations. 3th edition. PrenticeHall, New Jersey: Upper Saddle River. 2001.
- Guo KL, Sanchez Y. Workplace Communication. In Borkowski N. (Eds.), Organizational Behavior in Healthcare, London: Jones and Bartlett Publishers. 2005. Güney S. Örgütsel Davranış. Ankara: Nobel Yayıncılık. 2011.
- Hair JF, Anderson RE, Tatham RL, Black WC. Multivariate Data Analysis. 5th ed. New Jersey: PrenticeHall. 1998.
- Halis M. Örgütsel İletişim ve İletişim Tatminine İlişkin Bir Araştırma. İktisadi ve İdari Bilimler Dergisi, 2000; 14(1): 217-230.
- Jordan PJ, Ashkanasy NM, Hartel CEJ, Hooper GS. Workgroup Emotional Intelligence Scale Development and Relationship to Team Process Effectiveness and Goal Focus. Human Resource Management Review 2002; 12(2): 195-214.
- Jorfi H, Bin Yaccob HF, Shah IM. The Relationship Between Demographics Variables, Emotional Intelligence, Communication Effectiveness, Motivation and Job Satisfaction. International Journal of Academic Research in Business and Social Sciences 2011; 1(1): 35-58.
- Jorfi H, Jorfi S, Bin Yaccop HF, Md Nor K. The Impact of Emotional Intelligence on Communication Effectiveness: Focus on Strategic Alignment. African Journal of Marketing Management 2014; 6(5): 82-87.
- Khodarahmi SM, Khjeh AH, Poorkord M, Yaghoubzadeh M. A Social Work Study on The Effect of Emotional Intelligence Training on Communication Skills. Management Science Letters 2013; 3: 2339-2342.
- Korkut F. İletişim Becerilerini Değerlendirme Ölçeğinin Geliştirilmesi: Güvenirlik ve Geçerlik Çalışmaları. Psikolojik Danışma ve Rehberlik Dergisi 1996; 2(7): 18-23. Korkut F. Yetişkinlere Yönelik İletişim Becerileri Eğitimi. Hacettepe Üniversitesi Eğitim Fakültesi Dergisi 2005; 28: 143-149.
- Kuzu A, Eker F. The Evaluation of Emotional Intelligence and Communication Skills of Nursing Students and The Other University Students in Comarative Way. Journal of Research and Development in Nursing 2010; 3: 14-29.
- Lee OS, Gu MO. The Relationship Between Emotional Intelligence and Communication Skill, Clinical Competence & Clinical Practice Stress in Nursing Students. Journal of the Korea Academia-Industrial Cooperation Society 2013; 14(6): 2749-2759.
- Luthans F. Organizational Behavior. 6th ed. McGraw-Hill. 1992.
- Mafi L, Asefzadeh L. Association of Emotional Intelligence and Communication Skills with Patients in Nurses. The Journal of Qazvin University Of Medical Sciences 2014; 18(3): 34-40.
- Mahani SA, Salehi S. Effect of Emotional Intelligence Training on The Communication Skills of Final-year Nursing Students. Health Education and Health Promotion Quarterty Publication 2014; 2(2): 1-9.
- Matthews G, Zeidner M, Roberts RD. Emotional Intelligence Science and Myth. London, England: A Bradford Book The MIT Press. 2004.
- Mirzaee O, Vaghe S, Koushan M. The Effect of Communicative Skills on The Perceived Stress of Nursing Students. Journal of Sabzevar University of Medical Sciences 2010; 17(2): 88-95.
- Mirze SK. İşletme. İstanbul: Literatür Yayıncılık. 2010.
- Nasiripour AA, Saeidzade ZS, Sabahi Beedgoli M. Correlation Between Nurse’s Communication Skills and Inpatient Service Quality in The Hospitals of Kashan University of Medical Sciences. JHPM 2012; 1(1): 45-54.
- Nikbakhsh R, Alam S, Monazami M. The Relationship Between Emotional Intelligence, Communication Skills and Stress Among Iranian Premier League Referees. Annals of Biological Research 2013; 4(4): 196-203.
- Oğuz T. Bireylerarası İletişim. İçinde: Orhon N. ve Eriş U. (Editör). İletişim bilgisi, Eskişehir: Anadolu Üniversitesi Yayını. 2012.
- Özer AK. İletişimsizlik Becerisi. İstanbul: Varlık Yayınları. 1995.
- Reeves A. Emotional Intelligence: Recognizing and Regulating Emotions. AAOHN Journal 2005; 53(4): 172-176.
- Reynolds WJ, Scott B. Empathy: A Crucial Component of The Helping Relationship. Journal of Psychiatric and Mental Health Nursing 1999; 6(5): 363-70.
- Robbins PS, Judge TA. Örgütsel Davranış. (Çeviri Editörü: İnci Erdem), Ankara: Nobel Yayıncılık. 2012.
- Sadeghi Shermeh M, Amiri H, Karimi Zarchi A, Bahari F, Binesh A. Effectiveness of Solution-Focused Communication Training [SFCT] in Nurses’ Communication Skills. Iranian Journal of Military Medicine 2013; 14(4): 279-286.
- Salovey P, Mayer JD. Emotional Intelligence, Baywood Publishing Co. 1990. http://www.unh.edu/emotional_intelligence/EIAssets/EmotionalIntelligenceProper/EI1990%20Emotional%20Intelligence.pdf
- Serrat O. Understanding and Developing Emotional Intelligence. Washington, DC: Asian Development Bank. 2010.
- Smith BK, Profetto-McGrath J, Cummings GG. Emotional Intelligence and Nursing: An Integrative Literature Review. International Journal of Nursing Studies 2009; 46: 1624-1636.
- Sökmen A. Yönetim ve Organizasyon. Ankara: Yayıncılık. 2010.
- Stys Y, Brown SL. A Review of The Emotional Intelligence Literature and Implications for Corrections. Research Branch Correctional Service of Canada. 2004.
- Taşlıyan M, Hırlak B, Harbalıoğlu M. Duygusal Zeka, İletişim Becerileri ve Akademik Başarı Arasındaki İlişki: Üniversite Öğrencilerine Bir Uygulama. ASSAM Uluslararası Hakemli Dergi 2015; 2(3): 45-58.
- Wong C, Law KS. The Effects of Leader and Follower Emotional Intelligence on Performance and Attitude: An Exploratory Study. The Leadership Quarterly 2002: 13(2): 243-274.
Abstract
ABSTRACT
Aim: The aim of this study is to examine the effect of emotional intelligence
on communication skills.
Methods: The implementation part of this study has been carried
out with the students of nursing department who receive education at a public
university. The data collected from 323 students analyzed. As data collection
technique, survey was used. While the “Emotional Intelligence Scale” was used
to measure the students’ emotional intelligence levels; “Communication Skills
Scale” was used to measure communication skills. In the analyses of data
descriptive, reliability, correlation and multiple regression analyses were
used.
Results: As a result of the
analyses which have been carried out, correlations between subdimensions of
emotional intelligence and communication skills were positive and medium level.
Moreover, subdimensions of emotional intelligence perception explained 44.5% of
the total variance on communication skills. On the regression model, when
t-test results were analyzed, increase in the levels of participants’
self-emotion appraisal, other’s emotion appraisal, and use of emotion and
regulation of emotion increase perception of communication skills
statistically. The relative order of significance of predictive variables on
the level of communication skills were other’s emotional appraisal, use of
emotions, self-emotion appraisal and regulation of emotions.
Conclusion: This study is determined the effect of emotional intelligence on
communication skills among nursing students. Designing education programs is
recommended in respect of emotional intelligence and communication skills topic
for nursing department students.
Keywords: Emotional Intelligence; Communication Skills; Nursing Student
ÖZET
Duygusal Zeka İletişim Becerilerini Etkiler mi? Hemşirelik
Öğrencilerinde Bir Uygulama
Amaç: Bu çalışmanın
amacı duygusal zekanın iletişim becerileri üzerindeki etkisini incelemektir.
Yöntem: Araştırmanın uygulama kısmı Türkiye’de bir devlet üniversitesinde
eğitim gören hemşirelik bölümü öğrencileri üzerinde yürütülmüş ve 323 kişiden
elde edilen veriler değerlendirilmiştir. Çalışmada anket yöntemi
kullanılmıştır. Çalışmada, öğrencilerin duygusal zeka düzeylerini ölçmek için
“Duygusal Zeka Ölçeği” kullanılırken; iletişim becerilerini ölçmek için
“İletişim Becerileri Ölçeği” kullanılmıştır. Verilerin analizinde ise
tanımlayıcı analizler, güvenilirlik, korelasyon ve çoklu regresyon analizleri
kullanılmıştır.
Bulgular: Yapılan analizler sonucunda duygusal zekanın alt
boyutları ile iletişim becerisi arasındaki korelasyonlar olumlu yönde ve orta
düzeydedir. Duygusal zekâ algısı alt boyutları iletişim becerisi üzerindeki toplam
varyansın %44.5’ini açıklamaktadır. Regresyon modelinde, t-testi sonuçları
incelendiğinde, katılımcıların kendi duygularını değerlendirme, başkalarının
duygularını değerlendirme, duyguları kullanma ve duyguları yönetme düzeylerinin
yükselmesi iletişim becerileri algılarını istatistiksel olarak artırmaktadır.
Yordayıcı değişkenlerin iletişim becerisi üzerindeki önem sırası, başkalarının
duygularını değerlendirme, duyguları kullanma, kendi duygularını değerlendirme
ve duyguları yönetme şeklindedir.
Sonuç: Bu çalışmada hemşirelik öğrencilerinde duygusal zekanın iletişim
becerileri üzerinde etkisi olduğu belirlenmiştir. Duygusal zeka ve iletişim
becerileri konuları ile ilgili olarak hemşirelik bölümü öğrencilerine yönelik
eğitim programlarının oluşturulması önerilmektedir.
Anahtar Kelimeler: Duygusal Zeka; İletişim Becerisi; Hemşirelik Öğrencisi
References
- Akerjordet K, Severinsson E. Emotional Intelligence in Mental Health Nurses Talking About Practice. International Journal of Mental Health Nursing 2004; 13(3): 164-170.
- Aslan Ş, Erkuş A. Measurement of Emotional Intelligence: Validity and Reliability Studies of Two Scales. World Applied Sciences Journal 2008; 4(3):430-438.
- Aslan Ş, Özata M. Duygusal Zeka ve Tükenmişlik Arasındaki İlişkilerin Araştırılması: Sağlık Çalışanları Örneği. Erciyes Üniversitesi İİBF Dergisi 2008; 30: 77-97.
- Brown J. How Clinical Communication has Become A Core Part of Medical Education in The UK. Medical Education 2008; 42(3): 271-278.
- Cüceloğlu D. İnsan ve Davranışı. 7. Baskı, İstanbul: Remzi Kitabevi. 2004.
- Cüceloğlu D. Yeniden İnsan İnsana. İstanbul: Remzi Kitabevi. 1992.
- Çetinkaya Ö, Alparslan AM. Duygusal Zekanın İletişim Becerileri Üzerine Etkisi: Üniversite Öğrencileri Üzerinde Bir Araştırma. Süleyman Demirel Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi 2011; 16(1): 363-377.
- Epstein R, Hundert E. Defining and Assessing Professional Competence. Journal of the Ameican Medical Association 2002; 287(2): 226-235.
- Erigüç G, Eriş H, Kabalcıoğlu F. Emotional Intelligence and Communication Skills of Nursing Students: Example of Harran University School of Health. International Online Journal of Educational Scienes 2014; 6(2): 398-412.
- Erözkan A. The Effect of Communication Skills and Interpersonal Problem Solving Skills on Social Self-Efficacy. Educational Sciences: Theory and Practice 2013; 13(2): 731-745.
- Greenberg J. Managing Behaviour in Organizations. 3th edition. PrenticeHall, New Jersey: Upper Saddle River. 2001.
- Guo KL, Sanchez Y. Workplace Communication. In Borkowski N. (Eds.), Organizational Behavior in Healthcare, London: Jones and Bartlett Publishers. 2005. Güney S. Örgütsel Davranış. Ankara: Nobel Yayıncılık. 2011.
- Hair JF, Anderson RE, Tatham RL, Black WC. Multivariate Data Analysis. 5th ed. New Jersey: PrenticeHall. 1998.
- Halis M. Örgütsel İletişim ve İletişim Tatminine İlişkin Bir Araştırma. İktisadi ve İdari Bilimler Dergisi, 2000; 14(1): 217-230.
- Jordan PJ, Ashkanasy NM, Hartel CEJ, Hooper GS. Workgroup Emotional Intelligence Scale Development and Relationship to Team Process Effectiveness and Goal Focus. Human Resource Management Review 2002; 12(2): 195-214.
- Jorfi H, Bin Yaccob HF, Shah IM. The Relationship Between Demographics Variables, Emotional Intelligence, Communication Effectiveness, Motivation and Job Satisfaction. International Journal of Academic Research in Business and Social Sciences 2011; 1(1): 35-58.
- Jorfi H, Jorfi S, Bin Yaccop HF, Md Nor K. The Impact of Emotional Intelligence on Communication Effectiveness: Focus on Strategic Alignment. African Journal of Marketing Management 2014; 6(5): 82-87.
- Khodarahmi SM, Khjeh AH, Poorkord M, Yaghoubzadeh M. A Social Work Study on The Effect of Emotional Intelligence Training on Communication Skills. Management Science Letters 2013; 3: 2339-2342.
- Korkut F. İletişim Becerilerini Değerlendirme Ölçeğinin Geliştirilmesi: Güvenirlik ve Geçerlik Çalışmaları. Psikolojik Danışma ve Rehberlik Dergisi 1996; 2(7): 18-23. Korkut F. Yetişkinlere Yönelik İletişim Becerileri Eğitimi. Hacettepe Üniversitesi Eğitim Fakültesi Dergisi 2005; 28: 143-149.
- Kuzu A, Eker F. The Evaluation of Emotional Intelligence and Communication Skills of Nursing Students and The Other University Students in Comarative Way. Journal of Research and Development in Nursing 2010; 3: 14-29.
- Lee OS, Gu MO. The Relationship Between Emotional Intelligence and Communication Skill, Clinical Competence & Clinical Practice Stress in Nursing Students. Journal of the Korea Academia-Industrial Cooperation Society 2013; 14(6): 2749-2759.
- Luthans F. Organizational Behavior. 6th ed. McGraw-Hill. 1992.
- Mafi L, Asefzadeh L. Association of Emotional Intelligence and Communication Skills with Patients in Nurses. The Journal of Qazvin University Of Medical Sciences 2014; 18(3): 34-40.
- Mahani SA, Salehi S. Effect of Emotional Intelligence Training on The Communication Skills of Final-year Nursing Students. Health Education and Health Promotion Quarterty Publication 2014; 2(2): 1-9.
- Matthews G, Zeidner M, Roberts RD. Emotional Intelligence Science and Myth. London, England: A Bradford Book The MIT Press. 2004.
- Mirzaee O, Vaghe S, Koushan M. The Effect of Communicative Skills on The Perceived Stress of Nursing Students. Journal of Sabzevar University of Medical Sciences 2010; 17(2): 88-95.
- Mirze SK. İşletme. İstanbul: Literatür Yayıncılık. 2010.
- Nasiripour AA, Saeidzade ZS, Sabahi Beedgoli M. Correlation Between Nurse’s Communication Skills and Inpatient Service Quality in The Hospitals of Kashan University of Medical Sciences. JHPM 2012; 1(1): 45-54.
- Nikbakhsh R, Alam S, Monazami M. The Relationship Between Emotional Intelligence, Communication Skills and Stress Among Iranian Premier League Referees. Annals of Biological Research 2013; 4(4): 196-203.
- Oğuz T. Bireylerarası İletişim. İçinde: Orhon N. ve Eriş U. (Editör). İletişim bilgisi, Eskişehir: Anadolu Üniversitesi Yayını. 2012.
- Özer AK. İletişimsizlik Becerisi. İstanbul: Varlık Yayınları. 1995.
- Reeves A. Emotional Intelligence: Recognizing and Regulating Emotions. AAOHN Journal 2005; 53(4): 172-176.
- Reynolds WJ, Scott B. Empathy: A Crucial Component of The Helping Relationship. Journal of Psychiatric and Mental Health Nursing 1999; 6(5): 363-70.
- Robbins PS, Judge TA. Örgütsel Davranış. (Çeviri Editörü: İnci Erdem), Ankara: Nobel Yayıncılık. 2012.
- Sadeghi Shermeh M, Amiri H, Karimi Zarchi A, Bahari F, Binesh A. Effectiveness of Solution-Focused Communication Training [SFCT] in Nurses’ Communication Skills. Iranian Journal of Military Medicine 2013; 14(4): 279-286.
- Salovey P, Mayer JD. Emotional Intelligence, Baywood Publishing Co. 1990. http://www.unh.edu/emotional_intelligence/EIAssets/EmotionalIntelligenceProper/EI1990%20Emotional%20Intelligence.pdf
- Serrat O. Understanding and Developing Emotional Intelligence. Washington, DC: Asian Development Bank. 2010.
- Smith BK, Profetto-McGrath J, Cummings GG. Emotional Intelligence and Nursing: An Integrative Literature Review. International Journal of Nursing Studies 2009; 46: 1624-1636.
- Sökmen A. Yönetim ve Organizasyon. Ankara: Yayıncılık. 2010.
- Stys Y, Brown SL. A Review of The Emotional Intelligence Literature and Implications for Corrections. Research Branch Correctional Service of Canada. 2004.
- Taşlıyan M, Hırlak B, Harbalıoğlu M. Duygusal Zeka, İletişim Becerileri ve Akademik Başarı Arasındaki İlişki: Üniversite Öğrencilerine Bir Uygulama. ASSAM Uluslararası Hakemli Dergi 2015; 2(3): 45-58.
- Wong C, Law KS. The Effects of Leader and Follower Emotional Intelligence on Performance and Attitude: An Exploratory Study. The Leadership Quarterly 2002: 13(2): 243-274.
Details
| Primary Language | English |
|---|---|
| Subjects | Health Care Administration |
| Journal Section | Research Article |
| Authors | |
| Publication Date | December 28, 2018 |
| Submission Date | May 20, 2017 |
| Published in Issue | Year 2018 Volume: 21 Issue: 4 |
Journal is listed in the EBSCO CINAHL Database since 2019.
Journal of Anatolian Nursing and Health Sciences is licensed under a Creative Commons Attribution-NonCommercial 4.0 (CC BY-NC 4.0)