Research Article
Year 2020,
Volume: 10 Issue: 4, 382 - 388, 30.12.2020
Abstract
References
- Reference1-Eren D, Demirel N. The effect of emotional labor factor on service quality: an investigation on four-five star hotels in Nevsehir. Igd Univ Jour Soc Sci 2018; 310-334.
- Reference2- Kaya U, Serceoglu N. Work alienation among emotion workers: A research in service industry. Labour and Society 2013; 13(1):311-346.
- Reference3- Onay M. The effect of emotional intelligence and emotional labor on task performance and contextual performance. Ege Academic Review 2011; 11:587-600.
- Reference4- Gungor M. The phenomenon of emotional labour: Process and outcomes. Kamu-Is Hukuku ve Iktisat Dergisi 2009; 11(1):167-184.
- Reference5- Gulova AA, Palamutcuoglu BT, Palamutcuoglu AT. The role of supervisor support in relations between emotional labor and job involvement: A research on university student affairs personnel. Dokuz Eylul University Faculty of Economics and Administrative Sciences Journal 2013; 28(2):41-74.
- Reference6-Akoglan Kozak M, Guclu Nergis H. An Investigation into the use of emotional labor factors in the employment process in tourism enterprises. Anadolu University Journal of Socıal Sciences 2008; 8(2):39-56.
- Reference7- Diefendorff JM, Croyle MH, Gosserand RH. The dimensionality and antecedents of emotional labor strategies. Journal of Vocational Behavior 2005; 66(2):339-357.
- Reference8- Hodnett ED, Gates S, Hofmeyr G, Sakala C. Continuous support for women during childbirth. Cochrane Database Syst Rev 2013; 15:7, CD003766. https://doi.org/10.1002/14651858.CD003766.pub5
- Reference9- Adeniji OG, Akanni AA, Ekundayo OO. Gender difference in emotional labour among nurses in Osun state, Nigeria. Gender & Behaviour 2015; 13(2):6789-6794.
- Reference10-Bohren MA, Hofmeyr G, Sakala C, Fukuzawa RK, Cuthbert A. Continuous support for women during childbirth. Cochrane Database Syst Rev 2017; 6:7, CD003766. https://doi.org/10.1002/14651858.CD003766.pub6
- Reference11- Ozgun A. The effect of emotional labor on work stress: An application in education sector. Dokuz Eylül University. Graduate School of Social Science, Department of Business Administration, Management and Organization Program, Master’s Thesis. 2015.
- Reference12-Degirmenci Oz S, Baykal U. Developing in the scale of emotional labor behavior for nurses. International Refereed Journal of Nursing Researches 2018; 12:119-139.
- Reference13-Yıldırım A, Şimşek H. Nitel Araştırma Yöntemleri. Güncelleştirilmiş Geliştirilmiş 5. Baskı. Ankara: Seçkin Yayıncılık: 2008.
- Reference14- Moyer CA, Rominski S, Nakua EK, Dzomeku VM, Agyei-Baffour P, Lori JR. Exposure to disrespectful patient care during training: Data from midwifery students at 15 midwifery schools in Ghana. Midwifery 2016; 41:39-44.
- Reference15-Bradley S, McCourt C, Rayment J, Parmar D. Disrespectful intrapartum care during facility-based delivery in sub-Saharan Africa: A qualitative systematic review and thematic synthesis of women’s perceptions and experiences. Soc Sci Med 2016; 169:157-170.
- Reference16-Burrowes S, Holcombe SJ, Jara D, Carter D, Smith K. Midwives’ and patients’ perspectives on disrespect and abuse during labor and delivery care in Ethiopia: a qualitative study. BMC Pregnancy Childbirth 2017; 22;17(1). https://doi.org/10.1186/s12884-017-1442-1
- Reference17- Došler AJ, Skubic M, Mivšek AP. Perception of mobbing during the study: results of a national quantitative research among Slovenian midwifery students. Coll Antropol 2014; 38(3):1009-15.
- Reference18- Malwela T, Maputle SM, Lebese RT. Factors affecting integration of midwifery nursing science theory with clinical practice in Vhembe District, Limpopo Province as perceived by professional midwives. Afr J Prim Health Care Fam Med 2016; 24:8(2), e1-6. https://doi.org/10.4102/phcfm.v8i2.997
- Reference19- Davies S, Coldridge L. “No Man’s Land”: An exploration of the traumatic experiences of student midwives in practice. Midwifery 2015; 31(9):858-64.
- Reference20-Agapinar S, Sahin HG. The effects of the levels of burnout midwives working in agrı on the job satisfaction and empathic tendencies of them. TAF Prev Med Bull 2014; 13(2):141-150.
- Reference21-Karaca Sivrikaya S, Erisen M. Examination of burnout and work-related tension levels of health workers. Journal of Anatolia Nursing and Health Sciences 2019; 22(2):121-129.
- Reference22-Spiby H, Sheen K, Collinge S, Maxwell C, Pollard K, Slade P. Preparing midwifery students for traumatic workplace events: Findings from the POPPY (programme for the prevention of posttraumatic stress disorder in midwifery) feasibility study. Nurse Educ Today 2018; 71:226-232.
- Reference23- Rice H, Warland J. Bearing witness: midwives experiences of witnessing traumatic birth. Midwifery 2013; 29;(9):1056-63.
- Reference24-Cohen R, Leykin D, Golan-Hadari D, Lahad, M. Exposure to traumatic events at work, posttraumatic symptoms and professional quality of life among midwives. Midwifery 2017; 50:1-8.
- Reference25- Pezaro S, Clyne W, Fulton EA. A systematic mixed-methods review of interventions, outcomes and experiences for midwives and student midwives in work-related psychological distress. Midwifery 2017; 50:163-173.
- Reference26-Christensen L. Are clinical instructors preventing or provoking adverse events involving students: A contemporary issue. Nurse Educ Today 2018; 70:121-123.
- Reference27-Catling C, Reid F, Hunter B. Australian midwives’ experiences of their workplace culture. Women Birth 2016; 30(2):137-45.
- Reference28- Pugh J, Twigg D, Martin T, Rai, T. Western Australia facing critical losses in its midwifery workforce: a survey of midwives’ intentions. Midwifery 2013; 29(5):497-505.
- Reference29-Royal College of Midwives (RCM). Why midwives leave- revisited. 2016. Available from: URL: https://www.rcm.org.uk/sites/default/files/Why%20Midwives%20Leave%20 Revisted%20-%20October%202016.pdf
- Reference30-Sonkaya MC. Examination of emotional labor behavior in nurses: A university hospital example. Karabuk University. Health Science Enstitute, Master’s Thesis. 2018.
- Reference31-Dahlen HG. Caplice S. What Do Midwives Fear? Women and Birth 2014; 27(4):266-270.
- Reference32-Schroder K, Jorgensen J, Lamont R, Hvidt N. Blame and guilt- a mixed methods study of obstetricians’ and midwives’ experiences and existential consider-ations after involvement in traumatic childbirth. Acta Obstet Gynecol Scand 2016; 95:735-745.
- Reference33-Toohill J. Fenwick J. Sidebotham M, Gamble J, Creedy DK. Trauma and fear in Australian midwives. Women Birth 2019; 32(1):64-71.
- Reference34-Leinweber J, Creedy D, Rowe H, Gamble J. Responses to birth trauma and prevalence of posttraumatic stress among Australian midwives. Women Birth 2017; 30(1):40-5.
- Reference35-Regan M. Liaschenko J. In the mind of the be holder: hypothesized effect of intrapartum nurse’s cognitive frames of childbirth caesarean section rates. Qual Health Res 2007; 17(5):612-34.
- Reference36-Copeland F. Dahlen HG, Homer, CS. Conflicting contexts: midwives’ interpretation of childbirth through photo elicitation. Women And Birth 2014; 27(2):126-131.
Year 2020,
Volume: 10 Issue: 4, 382 - 388, 30.12.2020
Abstract
Objectives: Emotional labor is the effort type that organizations expect from their employees or the effort that the individual makes based on his/her mood. Negative clinical experiences in the workplace may have long-term influence on emotional labor behavior. Aim of this study was carried out to determine the effect of midwifery students’ negative experiences in clinical practices on their emotional labor behaviors.
Methods: The study is a mixed-methods study. Thematic analysis and descriptive was used. The study was conducted from November to December 2018 with 370 midwifery students in Istanbul. The relevant data were collected via a “Descriptive Information Form” and Emotional Labor Behavior Scale of Nurses (ELBS).
Results: The mean age of the students recruited for the research is 21.57±1.51. Eighty-five percent of students (n=314) were identified to have at least one negative clinical experience, which decreased their motivations to be a midwife. “Healthcare professional’s behaviors towards pregnant women during childbirth” rank first (48.1%) among these negative experiences. A little more than the half of the students (51%) react to these negative experiences by “staying away from the setting.” It was identified that ELBS total score mean of students were 96.52±11.92 and also that as students’ fear to vaginal birth management increased, their ELBS scores decreased (p=0,00, r=-0,22). It is determined that clinical negative experiences do not affect students’ emotional labor behavior (p>0,05).
Conclusion: The factor affecting a large part of students’ motivation to be midwife negatively is the healthcare professional’s negative behaviors towards pregnant women and students. Within this context, it must be attempted to make healthcare personnel behave in a more humanistic and professional way towards women and students. Therefore, midwifery education programs should be planned and written about the qualifications that students should be knowledgeable and equipped to understand the emotional needs of women.
References
- Reference1-Eren D, Demirel N. The effect of emotional labor factor on service quality: an investigation on four-five star hotels in Nevsehir. Igd Univ Jour Soc Sci 2018; 310-334.
- Reference2- Kaya U, Serceoglu N. Work alienation among emotion workers: A research in service industry. Labour and Society 2013; 13(1):311-346.
- Reference3- Onay M. The effect of emotional intelligence and emotional labor on task performance and contextual performance. Ege Academic Review 2011; 11:587-600.
- Reference4- Gungor M. The phenomenon of emotional labour: Process and outcomes. Kamu-Is Hukuku ve Iktisat Dergisi 2009; 11(1):167-184.
- Reference5- Gulova AA, Palamutcuoglu BT, Palamutcuoglu AT. The role of supervisor support in relations between emotional labor and job involvement: A research on university student affairs personnel. Dokuz Eylul University Faculty of Economics and Administrative Sciences Journal 2013; 28(2):41-74.
- Reference6-Akoglan Kozak M, Guclu Nergis H. An Investigation into the use of emotional labor factors in the employment process in tourism enterprises. Anadolu University Journal of Socıal Sciences 2008; 8(2):39-56.
- Reference7- Diefendorff JM, Croyle MH, Gosserand RH. The dimensionality and antecedents of emotional labor strategies. Journal of Vocational Behavior 2005; 66(2):339-357.
- Reference8- Hodnett ED, Gates S, Hofmeyr G, Sakala C. Continuous support for women during childbirth. Cochrane Database Syst Rev 2013; 15:7, CD003766. https://doi.org/10.1002/14651858.CD003766.pub5
- Reference9- Adeniji OG, Akanni AA, Ekundayo OO. Gender difference in emotional labour among nurses in Osun state, Nigeria. Gender & Behaviour 2015; 13(2):6789-6794.
- Reference10-Bohren MA, Hofmeyr G, Sakala C, Fukuzawa RK, Cuthbert A. Continuous support for women during childbirth. Cochrane Database Syst Rev 2017; 6:7, CD003766. https://doi.org/10.1002/14651858.CD003766.pub6
- Reference11- Ozgun A. The effect of emotional labor on work stress: An application in education sector. Dokuz Eylül University. Graduate School of Social Science, Department of Business Administration, Management and Organization Program, Master’s Thesis. 2015.
- Reference12-Degirmenci Oz S, Baykal U. Developing in the scale of emotional labor behavior for nurses. International Refereed Journal of Nursing Researches 2018; 12:119-139.
- Reference13-Yıldırım A, Şimşek H. Nitel Araştırma Yöntemleri. Güncelleştirilmiş Geliştirilmiş 5. Baskı. Ankara: Seçkin Yayıncılık: 2008.
- Reference14- Moyer CA, Rominski S, Nakua EK, Dzomeku VM, Agyei-Baffour P, Lori JR. Exposure to disrespectful patient care during training: Data from midwifery students at 15 midwifery schools in Ghana. Midwifery 2016; 41:39-44.
- Reference15-Bradley S, McCourt C, Rayment J, Parmar D. Disrespectful intrapartum care during facility-based delivery in sub-Saharan Africa: A qualitative systematic review and thematic synthesis of women’s perceptions and experiences. Soc Sci Med 2016; 169:157-170.
- Reference16-Burrowes S, Holcombe SJ, Jara D, Carter D, Smith K. Midwives’ and patients’ perspectives on disrespect and abuse during labor and delivery care in Ethiopia: a qualitative study. BMC Pregnancy Childbirth 2017; 22;17(1). https://doi.org/10.1186/s12884-017-1442-1
- Reference17- Došler AJ, Skubic M, Mivšek AP. Perception of mobbing during the study: results of a national quantitative research among Slovenian midwifery students. Coll Antropol 2014; 38(3):1009-15.
- Reference18- Malwela T, Maputle SM, Lebese RT. Factors affecting integration of midwifery nursing science theory with clinical practice in Vhembe District, Limpopo Province as perceived by professional midwives. Afr J Prim Health Care Fam Med 2016; 24:8(2), e1-6. https://doi.org/10.4102/phcfm.v8i2.997
- Reference19- Davies S, Coldridge L. “No Man’s Land”: An exploration of the traumatic experiences of student midwives in practice. Midwifery 2015; 31(9):858-64.
- Reference20-Agapinar S, Sahin HG. The effects of the levels of burnout midwives working in agrı on the job satisfaction and empathic tendencies of them. TAF Prev Med Bull 2014; 13(2):141-150.
- Reference21-Karaca Sivrikaya S, Erisen M. Examination of burnout and work-related tension levels of health workers. Journal of Anatolia Nursing and Health Sciences 2019; 22(2):121-129.
- Reference22-Spiby H, Sheen K, Collinge S, Maxwell C, Pollard K, Slade P. Preparing midwifery students for traumatic workplace events: Findings from the POPPY (programme for the prevention of posttraumatic stress disorder in midwifery) feasibility study. Nurse Educ Today 2018; 71:226-232.
- Reference23- Rice H, Warland J. Bearing witness: midwives experiences of witnessing traumatic birth. Midwifery 2013; 29;(9):1056-63.
- Reference24-Cohen R, Leykin D, Golan-Hadari D, Lahad, M. Exposure to traumatic events at work, posttraumatic symptoms and professional quality of life among midwives. Midwifery 2017; 50:1-8.
- Reference25- Pezaro S, Clyne W, Fulton EA. A systematic mixed-methods review of interventions, outcomes and experiences for midwives and student midwives in work-related psychological distress. Midwifery 2017; 50:163-173.
- Reference26-Christensen L. Are clinical instructors preventing or provoking adverse events involving students: A contemporary issue. Nurse Educ Today 2018; 70:121-123.
- Reference27-Catling C, Reid F, Hunter B. Australian midwives’ experiences of their workplace culture. Women Birth 2016; 30(2):137-45.
- Reference28- Pugh J, Twigg D, Martin T, Rai, T. Western Australia facing critical losses in its midwifery workforce: a survey of midwives’ intentions. Midwifery 2013; 29(5):497-505.
- Reference29-Royal College of Midwives (RCM). Why midwives leave- revisited. 2016. Available from: URL: https://www.rcm.org.uk/sites/default/files/Why%20Midwives%20Leave%20 Revisted%20-%20October%202016.pdf
- Reference30-Sonkaya MC. Examination of emotional labor behavior in nurses: A university hospital example. Karabuk University. Health Science Enstitute, Master’s Thesis. 2018.
- Reference31-Dahlen HG. Caplice S. What Do Midwives Fear? Women and Birth 2014; 27(4):266-270.
- Reference32-Schroder K, Jorgensen J, Lamont R, Hvidt N. Blame and guilt- a mixed methods study of obstetricians’ and midwives’ experiences and existential consider-ations after involvement in traumatic childbirth. Acta Obstet Gynecol Scand 2016; 95:735-745.
- Reference33-Toohill J. Fenwick J. Sidebotham M, Gamble J, Creedy DK. Trauma and fear in Australian midwives. Women Birth 2019; 32(1):64-71.
- Reference34-Leinweber J, Creedy D, Rowe H, Gamble J. Responses to birth trauma and prevalence of posttraumatic stress among Australian midwives. Women Birth 2017; 30(1):40-5.
- Reference35-Regan M. Liaschenko J. In the mind of the be holder: hypothesized effect of intrapartum nurse’s cognitive frames of childbirth caesarean section rates. Qual Health Res 2007; 17(5):612-34.
- Reference36-Copeland F. Dahlen HG, Homer, CS. Conflicting contexts: midwives’ interpretation of childbirth through photo elicitation. Women And Birth 2014; 27(2):126-131.
There are 36 citations in total.
Details
| Primary Language | English |
|---|---|
| Subjects | Health Care Administration |
| Journal Section | Articles |
| Authors | |
| Publication Date | December 30, 2020 |
| Submission Date | January 24, 2020 |
| Published in Issue | Year 2020 Volume: 10 Issue: 4 |
Cite
Cited By
Emotional labour behavior of nursing students: A qualitative study
Nurse Education in Practice
https://doi.org/10.1016/j.nepr.2022.103503
Midwifery Students’ Traumatic Childbirth Experiences, Traumatic Childbirth Perceptions, and Levels of Fear of Childbirth
Journal of Midwifery & Women's Health
https://doi.org/10.1111/jmwh.13464
