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Altı Sigma Yaklaşımı ve Sağlık Kurumlarından Örnekler

Year 2017, Issue: 1, 6 - 9, 01.03.2017

Mesut Çimen Serkan Deniz

Abstract

Sağlık hizmetlerinde verimliliğin sağlanması, kaynakların doğru kullanılması, değişkenliğin ve israfın önlenmesi, hasta memnuniyetinin yükseltilmesi ile ilgili bilimsel çalışmalara giderek daha fazla ihtiyaç duyulmaktadır. Bu ve benzeri konularda ortaya çıkan sorunların çözümünde sağlık sektörünün başvurabileceği önemli araçlardan biri de altı sigma yaklaşımıdır. Çalışmada altı sigma yaklaşımının tanımı ve önemi, yaklaşımda kullanılan metodolojiler, Altı Sigma Rolleri ve Sorumlulukları ile Sağlık Kuruluşlarında Altı Sigma Uygulamalarına ilişkin örnekler verilmiştir

Keywords

altı sigma sigma düzeyleri sağlık kurumları

References

  • Özveri O, Altınoymak F. Six Sigma in Service Sector: A Banking Application. International Journal of Alanya Faculty of Business, 2013;5:85-9.
  • Lloyd D.H, Holsenback J.E. The Use of Six Sigma in Health Care Operations: Application and Opportunity. AHCMJ, 2006;2:41-9.
  • Atmaca E, Girenes, S.Ş. Literatur Survey: Six Sigma Methodology. Suleyman Demirel University The Journal of Faculty of Economics and Administrative Sciences, 2009;3:111-26.
  • Montgomery D.C, Woodall, W.H. An Overview of Six Sigma. International Statistical Review, 2008;3:329-46.
  • Coronado R.B, Antony J. Critical Success Factors For The Successful Impletation of Six Sigma Projects in Organizations, The TQM Magazine, 2002;2:92-9.
  • Linderman K, Schroeder R.G, Zaheer S, Choo A.S. (2003), Six Sigma: A Goal-Theoretic Perspective. Journal of Operations Management, 2003;21:193-03.
  • Antony, J. A SWOT Analysis On Six Sigma: Some Perspectives From Leading Academics and Practitioners. International Journal of Productivity and Performance Management, 2012;61: 691-98.
  • Kansoy O, Dirgar E. What is Six Sigma? E-Journal of New World Sciences Academy, 2008;4:14-23.
  • Türkan Y.S, Manisalı E, Çelikkol M.F. Evaluation of Critical Success Factors Effect on Six Sigma Project Success in Turkey’s Manufacturıng Sector. Journal of Engineering and Natural Sciences, 2009;27:105-17.
  • Fursule N.V, Bhansod S.V, Fursule, S.N. Understanding the Benefits and Limitations of Six Sigma Methodology. International Journal of Scientific and Research Publications, 2012; 2: 1-9.
  • Desai D.A, Antony J, Patel M.B. An Assessment of The Critical Success Factors for Six Sigma Implementation in Indian Industries. International Journal of Productivity and Performance Management, 2012;61:426-44.
  • Dreachslin J.L, Lee P.D. Applying Six Sigma and DMAIC to Diversity Initiatives. Journal of Healthcare Management, 2007;52:361-67.
  • Bandyopadhyay J.K, Coppens K. Six Sigma Approach to Healthcare Quality and Productivity Management. International Journal of Quality & Productivity Management, 2005;5:1-5.
  • Jenab K, Staub S. Analyzing Management Style and Successful Implementation of Six Sigma. International Journal of Strategic Decision Sciences, 2012;3:13-3.
  • Hemmati F, Pourashraf A, Darrudi A. Studying Attitude of Patients in Hospitals to Sigma Level of the Provided Services for Improvement of Quality and Effectiveness (Case Study of 22 Bahman Hospital of Neishabour City). Indian J.Sci. Res, 2014;4:478-92.
  • Trusko B.E, Pexton C, Harrington H.J, Gupta P. Improving Healthcare Quality and Cost With Six Sigma, USA, New Jersey: FT Press. 2007;46.
  • Özveri O, Dinçel D. Six Sigma Project Selection Methods and an Application in a Hospital. Dokuz Eylul University Faculty of Economics and Administrative Sciences Journal, 2012;27:55-8.

Six Sigma Approach and Examples from Healthcare Organizations

Year 2017, Issue: 1, 6 - 9, 01.03.2017

Mesut Çimen Serkan Deniz

Abstract

The need for scientific studies focusing on obtaining efficiency in healthcare services, using resources accurately, increasing patient satisfaction, and preventing waste and instability has been increasing due to the financial crises in the sector and the changes in patient expectations. One of the instruments that can be used in the healthcare sector to solve these problems is Six Sigma approach. In this study, the definition and the importance of Six Sigma approach, methodologies used in Six Sigma, Six Sigma roles and responsibilities, and examples related to Six Sigma implementations in healthcare organizations are discussed

Keywords

six sigma sigma level healthcare organizations

References

  • Özveri O, Altınoymak F. Six Sigma in Service Sector: A Banking Application. International Journal of Alanya Faculty of Business, 2013;5:85-9.
  • Lloyd D.H, Holsenback J.E. The Use of Six Sigma in Health Care Operations: Application and Opportunity. AHCMJ, 2006;2:41-9.
  • Atmaca E, Girenes, S.Ş. Literatur Survey: Six Sigma Methodology. Suleyman Demirel University The Journal of Faculty of Economics and Administrative Sciences, 2009;3:111-26.
  • Montgomery D.C, Woodall, W.H. An Overview of Six Sigma. International Statistical Review, 2008;3:329-46.
  • Coronado R.B, Antony J. Critical Success Factors For The Successful Impletation of Six Sigma Projects in Organizations, The TQM Magazine, 2002;2:92-9.
  • Linderman K, Schroeder R.G, Zaheer S, Choo A.S. (2003), Six Sigma: A Goal-Theoretic Perspective. Journal of Operations Management, 2003;21:193-03.
  • Antony, J. A SWOT Analysis On Six Sigma: Some Perspectives From Leading Academics and Practitioners. International Journal of Productivity and Performance Management, 2012;61: 691-98.
  • Kansoy O, Dirgar E. What is Six Sigma? E-Journal of New World Sciences Academy, 2008;4:14-23.
  • Türkan Y.S, Manisalı E, Çelikkol M.F. Evaluation of Critical Success Factors Effect on Six Sigma Project Success in Turkey’s Manufacturıng Sector. Journal of Engineering and Natural Sciences, 2009;27:105-17.
  • Fursule N.V, Bhansod S.V, Fursule, S.N. Understanding the Benefits and Limitations of Six Sigma Methodology. International Journal of Scientific and Research Publications, 2012; 2: 1-9.
  • Desai D.A, Antony J, Patel M.B. An Assessment of The Critical Success Factors for Six Sigma Implementation in Indian Industries. International Journal of Productivity and Performance Management, 2012;61:426-44.
  • Dreachslin J.L, Lee P.D. Applying Six Sigma and DMAIC to Diversity Initiatives. Journal of Healthcare Management, 2007;52:361-67.
  • Bandyopadhyay J.K, Coppens K. Six Sigma Approach to Healthcare Quality and Productivity Management. International Journal of Quality & Productivity Management, 2005;5:1-5.
  • Jenab K, Staub S. Analyzing Management Style and Successful Implementation of Six Sigma. International Journal of Strategic Decision Sciences, 2012;3:13-3.
  • Hemmati F, Pourashraf A, Darrudi A. Studying Attitude of Patients in Hospitals to Sigma Level of the Provided Services for Improvement of Quality and Effectiveness (Case Study of 22 Bahman Hospital of Neishabour City). Indian J.Sci. Res, 2014;4:478-92.
  • Trusko B.E, Pexton C, Harrington H.J, Gupta P. Improving Healthcare Quality and Cost With Six Sigma, USA, New Jersey: FT Press. 2007;46.
  • Özveri O, Dinçel D. Six Sigma Project Selection Methods and an Application in a Hospital. Dokuz Eylul University Faculty of Economics and Administrative Sciences Journal, 2012;27:55-8.
There are 17 citations in total.

Details

Primary Language English
Journal Section Collection
Authors

Mesut Çimen

Serkan Deniz

Publication Date March 1, 2017
Published in Issue Year 2017Issue: 1

Cite

EndNote Çimen M, Deniz S (March 1, 2017) Six Sigma Approach and Examples from Healthcare Organizations. Acıbadem Üniversitesi Sağlık Bilimleri Dergisi 1 6–9.