Research Article
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The Mediating Role of Role Overload in the Effect of Role Conflict and Role Ambiguity on Work Harassment

Year 2022, Volume 13, Issue 3, 423 - 428, 01.07.2022
https://doi.org/10.31067/acusaglik.1033648

Abstract

Purpose: The purpose of this study is to determine the effects of role ambiguity and role conflict on workplace harassment and the intermediary role of role overload in this effect. The literature includes no research on the relationship between nurses’ workplace role ambiguity, role overload, role conflict and workplace harassment. The study used role overload as a mediating variable, which adds to the originality of the study. Methods: The study used a cross-sectional research design and surveyed 260 nurses working in a public hospital in Turkey. The data were analyzed using descriptive statistical methods , Pearson correlation analysis and Hayes Macro regression. Result: Role ambiguity has no direct or indirect effect on workplace harassment. On the other hand, role conflict affects workplace harassment directly and indirectly through role overload. Conclusion. In line with these results reveal that nurses who are harassed in the workplace should take precautions against role conflict and increased role load. The results of the research reveal that nurses who experience workplace harassment in particular need to take precautions against increased role conflict and role overload.

References

  • 1- Amarat, M., Akbolat, M., Ünal, Ö., & Güneş Karakaya, B. (2019). The mediating role of work alienation in the effect of workplace loneliness on nurses’ performance. Journal of nursing management, 27(3), 553-559. https://doi.org/ 10.1111/jonm.12710
  • 2- Nejati, A., Rodiek, S., & Shepley, M. (2016). The implications of high-quality staff break areas for nurses’ health, performance, job satisfac-tion and retention. Journal of Nursing Management, 24(4), 512–523. Doi: 10.1111/jonm.12351.
  • 3- Health Statistics Yearbook (2017). Human resources for health. Retrieved from https://dosyasb.saglik.gov.tr/Eklenti/13160, sy2016enpdf.pdf?0.
  • 4- Qureshi, S. M., Purdy, N., Mohani, A., & Neumann, W. P. (2019). Predicting the effect of nurse–patient ratio on nurse workload and care quality using discrete event simulation. Journal of nursing management, 27(5), 971-980. https://doi.org/10.1111/jonm.12757
  • 5- Ranihusna, D., Wulansari, N. A., Asiari, D. K. & Syahputra, R. E. (2019). Negative Factors and Its Effect Towards Job Satisfaction of Nurses. Jurnal Manajemen dan Pemasaran Jasa, 12(2), 281-296. https://doi.org/10.25105/jmpj.v12i2.5517
  • 6- Yildirim, D. (2009). Bullying among nurses and its effects. International Nursing Review, 56(4), 504-511. https://doi.org/10.1111/j.1466-7657.2009.00745.x
  • 7- Goris, S., Ceyhan, O., Tasci, S., Sungur, G., Tekinsoy, P., & Cetinkaya, F. (2016). Mobbing against Nurses in Turkey: How Does It Affect Job Satisfaction. International Journal of Caring Sciences, 9(3), 810-8.
  • 8- Sonmez, B., & Yildirim, A. (2018). Mobbing and its Effects on Turkish Nurses: A National Literature Review. International Journal of Organizational Leadership, (7), 178-194. https://doi.org/ 10.33844/ijol.2018.60341
  • 9- Johnson, J., Cameron, L., Mitchinson, L., Parmar, M., Opio-te, G., Louch, G., & Grange, A. (2019). An investigation into the relationships between bullying, discrimination, burnout and patient safety in nurses and midwives: is burnout a mediator?. Journal of Research in Nursing, 24(8), 604-619. https://doi.org/10.1177/1744987119880329.
  • 10- Kang, H. Y., Kim, S., & Han, K. (2018). The relationship among workplace bullying, organizational commitment and turnover intention of the nurses working in public medical institutions. J Korean Clin Nurs Res, 24(2), 178. https://doi.org/10.22650/JKCNR.2018.24.2.178.
  • 11- Reilly, M. D. (1982). Working wives and convenience consumption. Journal of consumer research, 8(4), 407-418. https://doi.org/10.1086/208881
  • 12- Örtqvist, D., & Wincent, J. (2006). Prominent consequences of role stress: A meta- analytic review. International Journal of Stress Management, 13(4), 399-422. https://doi.org/ 10.1037/1072-5245.13.4.399
  • 13- Kuschel, K. (2015). Quantitative and qualitative work overload and its double effect on the work-family Interface, Universidad del Desarrollo, School of Business and Economics.
  • 14- Baumann, A. (2007). Positive practice environments: Quality workplaces= quality patient care information and action tool kit', International Council of Nurses, Geneva. Geneva (Switzerland) ISBN, 09-95040.
  • 15- Liu, L. F., Lee, S., Chia, P. F., Chi, S. C., & Yin, Y. C. (2012). Exploring the association between nurse workload and nurse-sensitive patient safety outcome indicators. Journal of nursing research, 20(4), 300-309. https://doi.org/: 10.1097/jnr.0b013e3182736363
  • 16- Rizzo, J. R., House, R. J. Ve Lirtzman, S. I.(1970). Role Conflict And Ambiguity İn Complex Organizations, Administrative Science Quarterly, 15(2), 150-163. https://doi.org/: 10.2307/2391486.
  • 17- Stanley, D. (2006), Role Conflict: Leaders and Managers, Nursing Management, 13.5, 31-37. https://doi.org/ 10.7748/nm.13.5.31.s18
  • 18- Chang, E. & Hancock, K. (2003). Role stress and role ambiguity in new nursing graduates in Australia. Nursing & Health Sciences, 5(2), 155-163.
  • 19- Sivuk, D., & Kibris, S. (2016). Role Conflict And Role Ambiguity In Health Institutions: An Research On Nurses. Verimlilik Dergisi. (4), 33-50
  • 20- Fauzan, A., Afnan, T. E., Achmad, S., & Mintarti, R. (2017). The effect of role ambiguity towards the performance of nurses through organizational commitment: a study on regional general hospital of Dr. Saiful Anwar, Malang, Indonesia. Russian Journal of Agricultural and Socio-Economic Sciences, 66(6). https://doi.org/10.18551/rjoas.2017-06.27.
  • 21- Gokcen Kapusuz, A. (2019). Explaining Stress and Depression Level of Nurses: The Effects of Role Conflict and Role Ambiguity. International Journal of Management, 8(2), 61-66. https://doi.org/10.18488/journal.11.2019.82.61.66.
  • 22- Kadir, A. R., Kamariah, N., & Saleh, A. (2017). The effect of role stress, job satisfaction, self-efficacy and nurses’ adaptability on service quality in public hospitals of Wajo. International Journal of Quality and Service Sciences. 9(2): 184-202. https://doi.org/10.1108/IJQSS-10-2016-0074.
  • 23- Balducci, C., Cecchin, M., & Fraccaroli, F. (2012). The impact of role stressors on workplace bullying in both victims and perpetrators, controlling for personal vulnerability factors: A longitudinal analysis. Work & Stress, 26(3), 195-212. https://doi.org/ 10.1080/02678373.2012.714543
  • 24- Chaudhry, N. I., Mahesar, H. A., Pathan, S. K., Arshad, A., & Butt, A. M. (2017). The mediating role of workplace interpersonal mistreatment: An empirical investigation of banking sector of Pakistan. Ibt Journal Of Business Studies (JBS), 13(1). 73-88.
  • 25- Van den Brande, W., Baillien, E., De Witte, H., Vander Elst, T., & Godderis, L. (2016). The role of work stressors, coping strategies and coping resources in the process of workplace bullying: A systematic review and development of a comprehensive model. Aggression and Violent Behavior, 29, 61-71. https://doi.org/10.1016/j.avb.2016.06.004
  • 26- Baillien, E., Neyens, I., & De Witte, H. (2008). Organizational, team related and job related risk factors for workplace bullying, violence and sexual harassment in the workplace: A qualitative study. International Journal of Organisational Behaviour, 13(2), 132-146.
  • 27- Ertem Eray, T. (2017), Relationship Between Role Conflict, Rol Ambiguity and Job Satisfaction: Study on Deans of Faculty of Communication. The Journal of the Faculty of Communication of the University of Akdeniz, 1(27): 201-213.
  • 28- Beehr, T.A., Walsh, J.T. & Taber, T. D. (1976). Relationship of Stress To Individually and Organizationally Valued States: Higher Order Needs As A Moderator. Journal Of Applied Psychology, 5(1), 41-47.
  • 29- Akbolat, M. Amarat, M. & Boz, F. (2017). Impact of Nurses' Role Conflict and Role Ambiguity on Role Overload. 1st international 11th national health and hospital congress. Trabzon.
  • 30- Bjorkqvist, K., Osterman, K. & Hjelt-Back M (1992), The Work Harassment Scale, Vasa, Finland: Abo Akademi University.
  • 31- Baguena, M. J., Toldos, M. P., Belena, M. A., Martinez, D., Diaz, A., Amigo, S. & Roldan, M. C. (2010). An Analysis of the Work Harassment Scale (WHS) with Victims of Bully'ing at Work. Österman, K. (Ed.), Indirecy and Direct Aggression, Peter Lang Publishing, NewYork, 307-318.
  • 32- Okan, T., & Ozbek, F. (2016). Intervening Role of Work-Family Conflict and Job Stress on the Relationships Between Workload Demand, Job Dissatisfaction and Intention to Quit: The Case of Healthcare Workers. Gumushane University Journal of Social Sciences Institute. 7(17), 203-226. https://doi.org/ 10.17823/gusb.336.
  • 33- Solgun, C., Tarsuslu, B., Çulhacik, G. D., & Durat, G. (2018). Study of The Relationship Between Organizational Stress Levels and Ego Defence Mechanisms of Nurses Working Intensive Care Units. Journal of Human Rhythm, 4(2), 126-133.
  • 34- Blackstock, S (2012). Addressing Quality of worklife: examining horizontal workplace bullying behaviors in nursing. Master Thesis. University of Northern British Columbia
  • 35- Ekici, D., & Beder, A. (2014). The effects of workplace bullying on physicians and nurses. Australian Journal of Advanced Nursing, 31(4), 24.
  • 36- Baillien, E., & De Witte, H. (2009). Why is organizational change related to workplace bullying? Role conflict and job insecurity as mediators. Economic and Industrial Democracy, 30(3), 348-371. https://doi.org/10.1177/0143831X09336557

Year 2022, Volume 13, Issue 3, 423 - 428, 01.07.2022
https://doi.org/10.31067/acusaglik.1033648

Abstract

References

  • 1- Amarat, M., Akbolat, M., Ünal, Ö., & Güneş Karakaya, B. (2019). The mediating role of work alienation in the effect of workplace loneliness on nurses’ performance. Journal of nursing management, 27(3), 553-559. https://doi.org/ 10.1111/jonm.12710
  • 2- Nejati, A., Rodiek, S., & Shepley, M. (2016). The implications of high-quality staff break areas for nurses’ health, performance, job satisfac-tion and retention. Journal of Nursing Management, 24(4), 512–523. Doi: 10.1111/jonm.12351.
  • 3- Health Statistics Yearbook (2017). Human resources for health. Retrieved from https://dosyasb.saglik.gov.tr/Eklenti/13160, sy2016enpdf.pdf?0.
  • 4- Qureshi, S. M., Purdy, N., Mohani, A., & Neumann, W. P. (2019). Predicting the effect of nurse–patient ratio on nurse workload and care quality using discrete event simulation. Journal of nursing management, 27(5), 971-980. https://doi.org/10.1111/jonm.12757
  • 5- Ranihusna, D., Wulansari, N. A., Asiari, D. K. & Syahputra, R. E. (2019). Negative Factors and Its Effect Towards Job Satisfaction of Nurses. Jurnal Manajemen dan Pemasaran Jasa, 12(2), 281-296. https://doi.org/10.25105/jmpj.v12i2.5517
  • 6- Yildirim, D. (2009). Bullying among nurses and its effects. International Nursing Review, 56(4), 504-511. https://doi.org/10.1111/j.1466-7657.2009.00745.x
  • 7- Goris, S., Ceyhan, O., Tasci, S., Sungur, G., Tekinsoy, P., & Cetinkaya, F. (2016). Mobbing against Nurses in Turkey: How Does It Affect Job Satisfaction. International Journal of Caring Sciences, 9(3), 810-8.
  • 8- Sonmez, B., & Yildirim, A. (2018). Mobbing and its Effects on Turkish Nurses: A National Literature Review. International Journal of Organizational Leadership, (7), 178-194. https://doi.org/ 10.33844/ijol.2018.60341
  • 9- Johnson, J., Cameron, L., Mitchinson, L., Parmar, M., Opio-te, G., Louch, G., & Grange, A. (2019). An investigation into the relationships between bullying, discrimination, burnout and patient safety in nurses and midwives: is burnout a mediator?. Journal of Research in Nursing, 24(8), 604-619. https://doi.org/10.1177/1744987119880329.
  • 10- Kang, H. Y., Kim, S., & Han, K. (2018). The relationship among workplace bullying, organizational commitment and turnover intention of the nurses working in public medical institutions. J Korean Clin Nurs Res, 24(2), 178. https://doi.org/10.22650/JKCNR.2018.24.2.178.
  • 11- Reilly, M. D. (1982). Working wives and convenience consumption. Journal of consumer research, 8(4), 407-418. https://doi.org/10.1086/208881
  • 12- Örtqvist, D., & Wincent, J. (2006). Prominent consequences of role stress: A meta- analytic review. International Journal of Stress Management, 13(4), 399-422. https://doi.org/ 10.1037/1072-5245.13.4.399
  • 13- Kuschel, K. (2015). Quantitative and qualitative work overload and its double effect on the work-family Interface, Universidad del Desarrollo, School of Business and Economics.
  • 14- Baumann, A. (2007). Positive practice environments: Quality workplaces= quality patient care information and action tool kit', International Council of Nurses, Geneva. Geneva (Switzerland) ISBN, 09-95040.
  • 15- Liu, L. F., Lee, S., Chia, P. F., Chi, S. C., & Yin, Y. C. (2012). Exploring the association between nurse workload and nurse-sensitive patient safety outcome indicators. Journal of nursing research, 20(4), 300-309. https://doi.org/: 10.1097/jnr.0b013e3182736363
  • 16- Rizzo, J. R., House, R. J. Ve Lirtzman, S. I.(1970). Role Conflict And Ambiguity İn Complex Organizations, Administrative Science Quarterly, 15(2), 150-163. https://doi.org/: 10.2307/2391486.
  • 17- Stanley, D. (2006), Role Conflict: Leaders and Managers, Nursing Management, 13.5, 31-37. https://doi.org/ 10.7748/nm.13.5.31.s18
  • 18- Chang, E. & Hancock, K. (2003). Role stress and role ambiguity in new nursing graduates in Australia. Nursing & Health Sciences, 5(2), 155-163.
  • 19- Sivuk, D., & Kibris, S. (2016). Role Conflict And Role Ambiguity In Health Institutions: An Research On Nurses. Verimlilik Dergisi. (4), 33-50
  • 20- Fauzan, A., Afnan, T. E., Achmad, S., & Mintarti, R. (2017). The effect of role ambiguity towards the performance of nurses through organizational commitment: a study on regional general hospital of Dr. Saiful Anwar, Malang, Indonesia. Russian Journal of Agricultural and Socio-Economic Sciences, 66(6). https://doi.org/10.18551/rjoas.2017-06.27.
  • 21- Gokcen Kapusuz, A. (2019). Explaining Stress and Depression Level of Nurses: The Effects of Role Conflict and Role Ambiguity. International Journal of Management, 8(2), 61-66. https://doi.org/10.18488/journal.11.2019.82.61.66.
  • 22- Kadir, A. R., Kamariah, N., & Saleh, A. (2017). The effect of role stress, job satisfaction, self-efficacy and nurses’ adaptability on service quality in public hospitals of Wajo. International Journal of Quality and Service Sciences. 9(2): 184-202. https://doi.org/10.1108/IJQSS-10-2016-0074.
  • 23- Balducci, C., Cecchin, M., & Fraccaroli, F. (2012). The impact of role stressors on workplace bullying in both victims and perpetrators, controlling for personal vulnerability factors: A longitudinal analysis. Work & Stress, 26(3), 195-212. https://doi.org/ 10.1080/02678373.2012.714543
  • 24- Chaudhry, N. I., Mahesar, H. A., Pathan, S. K., Arshad, A., & Butt, A. M. (2017). The mediating role of workplace interpersonal mistreatment: An empirical investigation of banking sector of Pakistan. Ibt Journal Of Business Studies (JBS), 13(1). 73-88.
  • 25- Van den Brande, W., Baillien, E., De Witte, H., Vander Elst, T., & Godderis, L. (2016). The role of work stressors, coping strategies and coping resources in the process of workplace bullying: A systematic review and development of a comprehensive model. Aggression and Violent Behavior, 29, 61-71. https://doi.org/10.1016/j.avb.2016.06.004
  • 26- Baillien, E., Neyens, I., & De Witte, H. (2008). Organizational, team related and job related risk factors for workplace bullying, violence and sexual harassment in the workplace: A qualitative study. International Journal of Organisational Behaviour, 13(2), 132-146.
  • 27- Ertem Eray, T. (2017), Relationship Between Role Conflict, Rol Ambiguity and Job Satisfaction: Study on Deans of Faculty of Communication. The Journal of the Faculty of Communication of the University of Akdeniz, 1(27): 201-213.
  • 28- Beehr, T.A., Walsh, J.T. & Taber, T. D. (1976). Relationship of Stress To Individually and Organizationally Valued States: Higher Order Needs As A Moderator. Journal Of Applied Psychology, 5(1), 41-47.
  • 29- Akbolat, M. Amarat, M. & Boz, F. (2017). Impact of Nurses' Role Conflict and Role Ambiguity on Role Overload. 1st international 11th national health and hospital congress. Trabzon.
  • 30- Bjorkqvist, K., Osterman, K. & Hjelt-Back M (1992), The Work Harassment Scale, Vasa, Finland: Abo Akademi University.
  • 31- Baguena, M. J., Toldos, M. P., Belena, M. A., Martinez, D., Diaz, A., Amigo, S. & Roldan, M. C. (2010). An Analysis of the Work Harassment Scale (WHS) with Victims of Bully'ing at Work. Österman, K. (Ed.), Indirecy and Direct Aggression, Peter Lang Publishing, NewYork, 307-318.
  • 32- Okan, T., & Ozbek, F. (2016). Intervening Role of Work-Family Conflict and Job Stress on the Relationships Between Workload Demand, Job Dissatisfaction and Intention to Quit: The Case of Healthcare Workers. Gumushane University Journal of Social Sciences Institute. 7(17), 203-226. https://doi.org/ 10.17823/gusb.336.
  • 33- Solgun, C., Tarsuslu, B., Çulhacik, G. D., & Durat, G. (2018). Study of The Relationship Between Organizational Stress Levels and Ego Defence Mechanisms of Nurses Working Intensive Care Units. Journal of Human Rhythm, 4(2), 126-133.
  • 34- Blackstock, S (2012). Addressing Quality of worklife: examining horizontal workplace bullying behaviors in nursing. Master Thesis. University of Northern British Columbia
  • 35- Ekici, D., & Beder, A. (2014). The effects of workplace bullying on physicians and nurses. Australian Journal of Advanced Nursing, 31(4), 24.
  • 36- Baillien, E., & De Witte, H. (2009). Why is organizational change related to workplace bullying? Role conflict and job insecurity as mediators. Economic and Industrial Democracy, 30(3), 348-371. https://doi.org/10.1177/0143831X09336557

Details

Primary Language English
Subjects Nursing
Journal Section Research Article
Authors

Mahmut AKBOLAT>
SAKARYA UNIVERSITY
0000-0002-2899-6722
Türkiye


Mustafa AMARAT> (Primary Author)
SAKARYA ÜNİVERSİTESİ
0000-0001-8954-6314
Türkiye


Çiğdem UĞAN>
SAKARYA UNIVERSITY
0000-0001-9289-8521
Türkiye


Feyza BOZ>
SAKARYA ÜNİVERSİTESİ
0000-0001-7024-8173
Türkiye

Publication Date July 1, 2022
Application Date December 7, 2021
Acceptance Date January 21, 2022
Published in Issue Year 2022, Volume 13, Issue 3

Cite

EndNote %0 Acıbadem Üniversitesi Sağlık Bilimleri Dergisi The Mediating Role of Role Overload in the Effect of Role Conflict and Role Ambiguity on Work Harassment %A Mahmut Akbolat , Mustafa Amarat , Çiğdem Uğan , Feyza Boz %T The Mediating Role of Role Overload in the Effect of Role Conflict and Role Ambiguity on Work Harassment %D 2022 %J Acıbadem Üniversitesi Sağlık Bilimleri Dergisi %P 1309-470X-1309-5994 %V 13 %N 3 %R doi: 10.31067/acusaglik.1033648 %U 10.31067/acusaglik.1033648