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BALANCED SCORECARD APPLICATIONS IN HEALTH CARE

Year 2015, Volume: 1 Issue: 1, 53 - 69, 03.04.2016

Abstract

 

With reference to the saying 'You can't manage what you can't measure' making management by measuring is possible with Balanced Scorecard which is one of the performance evaluation models. It is not only accepted as an element of strategic management, it is also accepted as a management system that allows the business strategies become measurable. Balanced scorecard provides the businesses to be evaluated in a holistic sense by means of financial, customer, internal processes through learning and development aspects. This model can also be used in many industries to improve corporate performance. The model which is also increasingly being used in the health sector, has also been found that it can be applied in health care organizations in different scales. The study aims to examine the feasibility and assessment of the Balanced Scorecard in terms of the aspects used in the health care.

References

  • Chan, Y. C. L. ve S. J. K. Ho. “The Use of Balanced Scorecard in Canadian Hospitals”, http://aaahq.org/northeast/2000/q17.pdf,
  • (access date: 26.10.2011).
  • Yin-Chun Ling, V., “Design of a Balanced Scorecard to Measure Emergency Department Patient Flow in a Canadian Teaching Hospital, Masters of Health Science”, University of Toronto, Toronto, 2008. Canada.
  • Zelman W. N., G. H. Pink and C. B. Matthias, “Use of BSC in Healthcare”, Journal of Health Care Finance, Summer, 29(4), 2003. p. 1-16.
  • Chang, W., Y. Tung, C. Huang and M. Yang. “Performance Improvement After Implementing the Balanced Scorecard: A Large Hospitals Experience in Taiwan”, Total Quality Management, vol. 19, No. 12, December, 2008. p. 1257-1258.
  • Coşkun, A. “Sağlık İşletmelerinde Performans Esaslı Yönetim”, in, Coşkun, A. and Akın, A. Sağlık İşletmelerinde Yönetim Rehberi, Seçkin Publications, 2009. Ankara.
  • Curtright, J. W., S. C. Stolp-Smith and E. S. Edell, “Strategic Performance Management:
  • Development of a Performance Measurement System at the Mayo Clinic”, Journal of Healthcare Management/American College of Healthcare Executives, C: XLV, No 1, 2000. p. 58-68.
  • Gao, T. and B. Gurd, “Lives in the Balanced: Managing With the Scorecard in Not-Profit Healthcare Settings”, Eighth Biennial Conference, Navigating New Waters, 2006. 26-28 November.
  • Gao, T. and B. Gurd, “Lives in the Balance: An Analysis of The Balanced Scorecard (BSC) in Healthcare Organizations”, International Journal of Productivity and Performance Management, Vol. 57 No 1, 2008. p. 6-21.
  • Gumbus, A., B. Lyons and D. E. Bellhouse, “Journey to Destination 2005”, Strategic Finance, 84(2), 2008. p. 46-50.
  • Öztürk, K., Genç, M., “Hastanelerde Performans Ölçümü” in “Sağlık Hizmetlerinde Performans Yönetimi ve Özel
  • Hastane Uygulamaları”, H., Ateş, H.,
  • Kırılmaz, S., Aydın (der.) Asil Publications, Ankara, 2007. p. 493-498.
  • Türkeli, S., H. Özalp, S. Baş and U. Akal, “Developing Strategic Management Model Based On Balanced Scorecard and an Application to Vakıf Gureba Hospital: Action Research”, 6 th Health Management Congress, 2008. p. 79-95, Bodrum.
  • Chow-Chua, C. ve M. Goh, “Framework for Evaluating Performance and Quality Improvement in Hospitals”, Managing Service Quality, Volume 12(1), 2002. p. 54–66.
  • Potthof S. O., D. Ison, N. Thompson and M. Kissner, “Long-Term Care Management: A Balanced Performance Measurement System”, Journal of Strategic Performance Measurement, 31, 1999. p. 16-22, February.
  • Baker, G. R. and Pink, G. “A Balanced Scorecard for Canadian Hospitals”, Healthcare Management, 8(4), 1995. p. 7-13.
  • Griffiths, J., “Balanced Scorecard Use in New Zealand Government Departments and Crown Entities”, Australian Journal of
  • Public Administration, 62(4), 2003. p. 70-79, December.
  • Kaya, S., “Sağlık Hizmetlerinde Sürekli Kalite İyileştirme”, Pelikan Publications, 2005. Ankara.
  • Pakdil, F., “Sağlık Sektöründe Performans Ölçümü ve Yönetimi”, in, Sağlık Sektöründe Performans Yönetimi, H. Ateş, H. Kırılmaz, S. Aydın (der.) Asil Publications, Ankara, 2007. p. 114-149.
  • Gruca, T. S. and D. Nath, “The Impact of Marketing on Hospital Performance”, Journal of Hospital Marketing, 8(2), 1994. p. 87-112. (Transfer from this article) Kavuncubaşı, Ş. and S. Yıldırım, “Hastane ve Sağlık Kurumları Yönetimi”, Siyasal Publications, 2010. Ankara.
  • Tengilimoğlu, D., O. Işık and M. Akbolat, “Sağlık İşletmeleri Yönetimi”, Nobel Publications, 2009. Ankara.
  • Smith, P. C., E. Mossialos and I. Papanicolas, “Performance Measurement for Health System Improvement: Experiences, Challenges
  • and Prospects”, 2008. World Health Organization 2008 and World Health Organization, on Behalf of the European Observatory on Health Systems and Policies.
  • Lin, E. and J. Durbin, “Adapting the Balanced Scorecard for Mental Health and Addictions: An Inpatient Example”, Health Policy, May; 3(4), 2008. p. 160–174.
Year 2015, Volume: 1 Issue: 1, 53 - 69, 03.04.2016

Abstract

References

  • Chan, Y. C. L. ve S. J. K. Ho. “The Use of Balanced Scorecard in Canadian Hospitals”, http://aaahq.org/northeast/2000/q17.pdf,
  • (access date: 26.10.2011).
  • Yin-Chun Ling, V., “Design of a Balanced Scorecard to Measure Emergency Department Patient Flow in a Canadian Teaching Hospital, Masters of Health Science”, University of Toronto, Toronto, 2008. Canada.
  • Zelman W. N., G. H. Pink and C. B. Matthias, “Use of BSC in Healthcare”, Journal of Health Care Finance, Summer, 29(4), 2003. p. 1-16.
  • Chang, W., Y. Tung, C. Huang and M. Yang. “Performance Improvement After Implementing the Balanced Scorecard: A Large Hospitals Experience in Taiwan”, Total Quality Management, vol. 19, No. 12, December, 2008. p. 1257-1258.
  • Coşkun, A. “Sağlık İşletmelerinde Performans Esaslı Yönetim”, in, Coşkun, A. and Akın, A. Sağlık İşletmelerinde Yönetim Rehberi, Seçkin Publications, 2009. Ankara.
  • Curtright, J. W., S. C. Stolp-Smith and E. S. Edell, “Strategic Performance Management:
  • Development of a Performance Measurement System at the Mayo Clinic”, Journal of Healthcare Management/American College of Healthcare Executives, C: XLV, No 1, 2000. p. 58-68.
  • Gao, T. and B. Gurd, “Lives in the Balanced: Managing With the Scorecard in Not-Profit Healthcare Settings”, Eighth Biennial Conference, Navigating New Waters, 2006. 26-28 November.
  • Gao, T. and B. Gurd, “Lives in the Balance: An Analysis of The Balanced Scorecard (BSC) in Healthcare Organizations”, International Journal of Productivity and Performance Management, Vol. 57 No 1, 2008. p. 6-21.
  • Gumbus, A., B. Lyons and D. E. Bellhouse, “Journey to Destination 2005”, Strategic Finance, 84(2), 2008. p. 46-50.
  • Öztürk, K., Genç, M., “Hastanelerde Performans Ölçümü” in “Sağlık Hizmetlerinde Performans Yönetimi ve Özel
  • Hastane Uygulamaları”, H., Ateş, H.,
  • Kırılmaz, S., Aydın (der.) Asil Publications, Ankara, 2007. p. 493-498.
  • Türkeli, S., H. Özalp, S. Baş and U. Akal, “Developing Strategic Management Model Based On Balanced Scorecard and an Application to Vakıf Gureba Hospital: Action Research”, 6 th Health Management Congress, 2008. p. 79-95, Bodrum.
  • Chow-Chua, C. ve M. Goh, “Framework for Evaluating Performance and Quality Improvement in Hospitals”, Managing Service Quality, Volume 12(1), 2002. p. 54–66.
  • Potthof S. O., D. Ison, N. Thompson and M. Kissner, “Long-Term Care Management: A Balanced Performance Measurement System”, Journal of Strategic Performance Measurement, 31, 1999. p. 16-22, February.
  • Baker, G. R. and Pink, G. “A Balanced Scorecard for Canadian Hospitals”, Healthcare Management, 8(4), 1995. p. 7-13.
  • Griffiths, J., “Balanced Scorecard Use in New Zealand Government Departments and Crown Entities”, Australian Journal of
  • Public Administration, 62(4), 2003. p. 70-79, December.
  • Kaya, S., “Sağlık Hizmetlerinde Sürekli Kalite İyileştirme”, Pelikan Publications, 2005. Ankara.
  • Pakdil, F., “Sağlık Sektöründe Performans Ölçümü ve Yönetimi”, in, Sağlık Sektöründe Performans Yönetimi, H. Ateş, H. Kırılmaz, S. Aydın (der.) Asil Publications, Ankara, 2007. p. 114-149.
  • Gruca, T. S. and D. Nath, “The Impact of Marketing on Hospital Performance”, Journal of Hospital Marketing, 8(2), 1994. p. 87-112. (Transfer from this article) Kavuncubaşı, Ş. and S. Yıldırım, “Hastane ve Sağlık Kurumları Yönetimi”, Siyasal Publications, 2010. Ankara.
  • Tengilimoğlu, D., O. Işık and M. Akbolat, “Sağlık İşletmeleri Yönetimi”, Nobel Publications, 2009. Ankara.
  • Smith, P. C., E. Mossialos and I. Papanicolas, “Performance Measurement for Health System Improvement: Experiences, Challenges
  • and Prospects”, 2008. World Health Organization 2008 and World Health Organization, on Behalf of the European Observatory on Health Systems and Policies.
  • Lin, E. and J. Durbin, “Adapting the Balanced Scorecard for Mental Health and Addictions: An Inpatient Example”, Health Policy, May; 3(4), 2008. p. 160–174.
There are 27 citations in total.

Details

Primary Language English
Journal Section Orginal Research
Authors

Necla Yılmaz

Ramazan Erdem

Publication Date April 3, 2016
Published in Issue Year 2015 Volume: 1 Issue: 1

Cite

APA Yılmaz, N., & Erdem, R. (2016). BALANCED SCORECARD APPLICATIONS IN HEALTH CARE. Journal of International Health Sciences and Management, 1(1), 53-69.
AMA Yılmaz N, Erdem R. BALANCED SCORECARD APPLICATIONS IN HEALTH CARE. Journal of International Health Sciences and Management. April 2016;1(1):53-69.
Chicago Yılmaz, Necla, and Ramazan Erdem. “BALANCED SCORECARD APPLICATIONS IN HEALTH CARE”. Journal of International Health Sciences and Management 1, no. 1 (April 2016): 53-69.
EndNote Yılmaz N, Erdem R (April 1, 2016) BALANCED SCORECARD APPLICATIONS IN HEALTH CARE. Journal of International Health Sciences and Management 1 1 53–69.
IEEE N. Yılmaz and R. Erdem, “BALANCED SCORECARD APPLICATIONS IN HEALTH CARE”, Journal of International Health Sciences and Management, vol. 1, no. 1, pp. 53–69, 2016.
ISNAD Yılmaz, Necla - Erdem, Ramazan. “BALANCED SCORECARD APPLICATIONS IN HEALTH CARE”. Journal of International Health Sciences and Management 1/1 (April 2016), 53-69.
JAMA Yılmaz N, Erdem R. BALANCED SCORECARD APPLICATIONS IN HEALTH CARE. Journal of International Health Sciences and Management. 2016;1:53–69.
MLA Yılmaz, Necla and Ramazan Erdem. “BALANCED SCORECARD APPLICATIONS IN HEALTH CARE”. Journal of International Health Sciences and Management, vol. 1, no. 1, 2016, pp. 53-69.
Vancouver Yılmaz N, Erdem R. BALANCED SCORECARD APPLICATIONS IN HEALTH CARE. Journal of International Health Sciences and Management. 2016;1(1):53-69.