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The Role of Governance on Trust in Public Administration on the 100th Anniversary of the Republic: A Local Governance Analysis

Year 2023, Volume: 16 Issue: Türkiye Cumhuriyetinin 100. Yılı Özel Sayısı | Special Issue for the 100th Anniversary of the Republic of Türkiye, 189 - 205, 29.10.2023

Yurdanur Ural Uslan Şerafettin Erten

https://doi.org/10.35674/kent.1346261

Abstract

The Republic, at its core, is a political system based on sharing, participation, and trust. Therefore, the state of the relationship between the government and the citizens is of paramount importance for the health of the system. The aim of this study is to elucidate a small part of this relationship at the local level on the occasion of the 100th anniversary of our Republic. In this context, the study attempts to analyze the impact of good governance practices on trust in public administration. This is because the level of trust that citizens have in public administration is one of the key determinants of the distance in the state-citizen relationship. Additionally, it is acknowledged that well-functioning governance mechanisms also have an impact on trust in public administration.
The study, the impact of the governance practices of responsiveness, accountability, transparency, and participation on trust was analyzed. Data were collected from 367 citizens living in the Uşak province (Turkey) through face-to-face and online surveys. The Structural Equation Modeling analysis revealed that all four dimensions of governance had a statistically significant positive effect on citizens' trust in public administration. The lowest impact on trust was observed in the dimension of participation. As a result, it can be said that well-functioning governance mechanisms and processes are a necessity to enhance citizens' trust in public administration at the local level. Furthermore, the development of methods that encourage greater citizen participation in these mechanisms and processes will contribute to increasing trust.

Keywords

the republic governance trust participation local government

References

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Cumhuriyetin 100. Yılında Kamu Yönetimine Duyulan Güven Üzerinde Yönetişimin Rolü: Bir Yerel Yönetim Analizi

Year 2023, Volume: 16 Issue: Türkiye Cumhuriyetinin 100. Yılı Özel Sayısı | Special Issue for the 100th Anniversary of the Republic of Türkiye, 189 - 205, 29.10.2023

Yurdanur Ural Uslan Şerafettin Erten

https://doi.org/10.35674/kent.1346261

Abstract

ÖZ
Cumhuriyet özünde paylaşımın, katılımın ve güvenin bulunduğu bir siyasi sistemdir. Bu nedenle devletle vatandaş arasındaki ilişkinin durumu sistemin sağlığı açısından çok önemlidir. Çalışmanın amacı da Cumhuriyetimizin 100. Yılında bu ilişkinin küçük bir parçasını yerel düzeyde açıklamaktır. Bu bağlamda çalışmada iyi yönetişim uygulamalarının kamu yönetimine olan güven üzerindeki etkisi analiz edilmeye çalışılmıştır. Çünkü vatandaşların kamu yönetimine olan güven düzeyi devlet-vatandaş ilişkisinin mesafesini belirleyen etkenlerin başında gelmektedir. Bunun yanında iyi işleyen yönetişim mekanizmalarının da kamu yönetimine olan güven üzerinde etkisi olduğu kabul edilmektedir.
Çalışmada iyi yönetişim boyutları olarak cevap verebilirlik, hesap verebilirlik, şeffaflık ve katılımın güven üzerindeki etkisi analiz edilmiştir. Veriler, Uşak ilinde yaşayan 367 vatandaştan yüz yüze ve online uygulanan anket formu aracılığı ile toplanmıştır. Yapılan Yapısal Eşitlik Modellemesi analizi sonucunda, yönetişimin dört boyutunun da vatandaşların kamu yönetimine güveni üzerinde istatistiksel olarak pozitif yönde anlamlı bir etkisi olduğunu bulgulanmıştır. Güven üzerinde en düşük etki ise katılım boyutunda görülmektedir. Sonuç olarak yerel düzeyde vatandaşların kamu yönetimine olan güvenin artırılması için iyi işleyen yönetişim mekanizma ve süreçlerinin bir gereklilik olduğunu söylemek mümkündür. Bununla birlikte vatandaşların bu mekanizma ve süreçlere daha fazla katılımını sağlayacak yöntemlerin geliştirilmesi güvenin artırılmasına katkıda bulunacaktır.

Keywords

cumhuriyet yönetişim güven katılım yerel yönetim

References

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  • Askvik, S., Jamil, I., & Dhakal, T. N. (2010). Citizens’ trust in public and political institutions in Nepal. International Political Science Review, 32(4), 417-437.
  • Aulich, C. (2009). From citizen participation to participatory governance. Commonwealth Journal of Local Governance, 2, 44-60.
  • Barbalet, J. M. (1996). Social emotions: Confidence, trust and loyality. International Journal of Sociology and Social Policy, 16(9/10), 75-96.
  • Bell, S., & Park, A. (2006). The problematic metagovernance of networks: Water reform in new south wales. Journal of Public Policy, 26(1), 63-83.
  • Beshi, T. D., & Kaur, R. (2020). Public trust in local government: Explaining the role of good governance practices. Public Organization Review, 20, 337-350. doi:10.1007/s11115-019-00444-6
  • Bevir, M. (2011). Governance as theory, practice and dilemma. In M. Bevir (Ed.), The SAGE handbook of governance (pp. 1-16). SAGE Publications.
  • Bhargava, V., Cutler, K., & Ritchie, D. (2011). Stimulating the demand for good governance. The Partnership for Transparency Fund.
  • Bingham, L. B., Nabatchi, T., & O’Leary, R. (2005). The new governance: Practices and processes for stakeholder and citizen participation in the work of government. Public Administration Reivew, 65(5), 547-558.
  • Biondi, L., & Lapsley, I. (2014). Accounting, transparency and governance: The heritage assets problem. Qualitative Research in Accounting & Management, 11(2), 146-164. doi:10.1108/QRAM-04-2014-0035
  • Bourgon, J. (2007). Responsive, responsible and respected government: Towards a new public administration theory. International Review of Administrative Sciences, 73(1), 7-26.
  • Bovens, M. (2005). Public accountability. In E. Ferlie, L. E. Lynn, & C. Pollitt (Eds.), The Oxford handbook of public management (pp. 182-208). Oxford University Press.
  • Brillantes, A.B., & Fernandez, M.T. (2011). Restoring trust and building integrity in government: Issues and concerns in the Philippines and areas for reform. International Public Management Review, 12(2), 55-80.
  • Brinkerhoff, D. W. (2006). Accountability and good governance: Concepts and issues. In A. S. Huque & H. Zafarullah (Eds.), Handbook of international development governance, (pp. 281-299). CRC Press.
  • Brown, T. L., Potoski, M., & Van Slyke, D. M. (2007). Trust and contract completeness in the public sector. Local Government Studies, 33(4), 607-623.
  • Bryer, T. A. (2007). Toward a relevant agenda for a responsive public administration. Journal of Public Administration Research and Theory, 17(3), 479-500. doi:10.1093/jopart/mul010
  • Burke, E. M. (1968). Citizen participation strategies. Journal of the American Institute of Planners, 34(5), 287-294.
  • Byrne, B.M. (2011). Structural equation modeling with AMOS basic concepts, applications and programming. Routledge.
  • Carnevale, D. G., & Wechsler, B. (1992). Trust in the public sector: Individual and organizational determinants. Administration & Society, 23(4), 471-494.
  • Cendón, A. B. (2000). Accountability and public administration: Concepts, dimension, developments. In M. Kelly (Ed.), Front cover image for Openness and transparency in governance: Challenges and opportunities (pp. 22-61). NISPAcee and EIPA.
  • Ciborra, C. (2005). Interpreting e-government and development: Efficiency, transparency or governance at a distance? Information Technology & People, 18(3), 260-279.
  • Cooper, C. A., Knotts, H. G., & Brennan , K. M. (2008). The Importance of trust in government for public administration: The case of zoning. Public Administration Review, 68(3), 459-468., A. (2002). Locating citizen participation. IDS Bulletin, 33(2), 1-10.
  • Cornwall, A. (2002). Locating citizen participation. IDS Bulletin, 33(2), 1-10.
  • Cuthill, M., & Fien, J. (2005). Capacity building: Facilitating citizen participation in local governance. Australian Journal of Public Administration, 64(4), 63-80.
  • da Cruz, N. F., Tavares, A. F., Marques, R. C., Jorge, S., & de Sousa, L. (2015). Measuring local government transparency. Public Management Review, 18(6), 866–893. https://doi.org/10.1080/14719037.2015.1051572.
  • Damgaard, B., & Torfing, J. (2010). Network governance of active employment policy: The Danish experience. Journal of European Social Policy, 20(3), 248-262.
  • Dean, R. J. (2018). Counter-governance: Citizen participation beyond collaboration. Politics and Governance, 6(1), 180-188. doi:10.17645/pag.v6i1.1221
  • Denhardt R. B. (2002). Trust as Capacity: The Role of Integrity and Responsiveness, Public Organization Review: A Global Journal 2 (1), 65–76. https://doi.org/10.1023/A:1016027504549
  • Enroth, H. (2011). Policy network theory. In M. Bevir (Ed.), The SAGE handbook of governance (pp. 19-35). SAGE Publications.
  • Fakhoury, R., & Aubert, B. (2015). Citizenship, trust, and behavioural intentions to use public e-services: The case of Lebanon. International Journal of Information Management, 35(3), 346-351.
  • Farwell M.M., Shier M.L., & Handy F. (2019). Explaining trust in Canadian charities: The influence of public perceptions of accountability, transparency, familiarity and institutional trust. International Journal of Voluntary and Nonprofit Organizations, 30(4), 768–782.
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There are 97 citations in total.

Details

Primary Language English
Subjects Public Administration
Journal Section All Articles
Authors

Yurdanur Ural Uslan 0000-0002-1721-0712

Şerafettin Erten 0000-0003-0297-0580

Publication Date October 29, 2023
Submission Date August 19, 2023
Published in Issue Year 2023 Volume: 16 Issue: Türkiye Cumhuriyetinin 100. Yılı Özel Sayısı | Special Issue for the 100th Anniversary of the Republic of Türkiye

Cite

APA Ural Uslan, Y., & Erten, Ş. (2023). The Role of Governance on Trust in Public Administration on the 100th Anniversary of the Republic: A Local Governance Analysis. Kent Akademisi, 16(Türkiye Cumhuriyetinin 100. Yılı Özel Sayısı | Special Issue for the 100th Anniversary of the Republic of Türkiye), 189-205. https://doi.org/10.35674/kent.1346261
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