Research Article
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Year 2017, Volume: 3 Issue: 1, 323 - 336, 30.06.2017
https://doi.org/10.17261/Pressacademia.2017.417

Abstract

References

  • Anderson, D. R., Sweeney, J. D., Thomas, A. W., (2000), “An Introduction to Management Science Quantitative Approaches to Decision Making”, Sout – Western College Publising.
  • Artıışık, O. (2015). Yalın Lojistik Ve Bir 3pl Şirketinde Değer Akışı Analizi (Doctoral dissertation, Fen Bilimleri Enstitüsü).
  • Bahensky, J.A., Roe, J., Bolton, R., (2005). Lean Sigma—Will It Work for Healthcare? Journal of Healthcare Information Management.
  • Dickson, E. W., Sıngh, S., Cheung, D. S., Wyatt, C. C., Nugent, A. S. (2009). Application of Lean Manufacturing Tecniques in the Emergency Department, The Journal of Emergency Medicine, 37 (2), 177–182.
  • Dickson, E. W., Anguelov, Z., Vetterıck, D., Eller, A., Sıngh, S. (2009). Use of Lean in the Emergency Department: A Case Series of 4 Hospitals, American College of Emergency Physicians, 54 (4), 504-510.
  • Fliehman D.G., Auld D.D. (1993). “Customer Retention Througt Quality Leadership”, The boxter approach.
  • Hagg, H., Workman-German, J., (2007), “Implementing Lean Six Sigma Methodologies in the Radiology Department of A Hospital”, RCHE Publications, 27.
  • Harrell, C., Ghols, Biman, K., Bowden, R. (2000). Simulation using promodel, Hill Companies, Inc, America.
  • Kumar, C. S., & Panneerselvam, R. (2007). Literature review of JIT-KANBAN system. The International Journal of Advanced Manufacturing Technology,32(3-4), 393-408.
  • Langabeer, J. R., Dellıfraıne, J. L., HEINEKE, J., ABBASS, I. (2009). Implementation of Lean and Six Sigma quality initiatives in hospitals: A goal theoretic perspective, Springer Science, 9 (21), 1-15.
  • Marshall L., Hagood C., Royer A., Reece C., Maloney S. (2006). Using lean methods to improve OR turnover times, Association of Operating Room Nurses. AORN Journal.
  • Naraghi, A. M. and Ravipati, U. P., (2009). “Lean Healthcare in the Emergency Ward of Sahlgrenska”
  • Özyörük, B., Kütük, D., “İş Ortamını Yeniden Düzenlemenin İş Verimliliğine Etkileri”, Ergoterapi ve Rehabilitasyon 2014 Mayıs; 2, 2: 74-75.
  • Rexhepi, L. and Shrestha, P., (2011). “Lean Service Implementation in Hospital: A Case study conducted in University Clinical Centre of Kosovo, Rheumatology department”.
  • Shazali, N. A., Habidin, N.F., Ali, N., Khaidir, N. A. & Jamaludin, N. H. (2013) “Lean Healthcare Practice and Healthcare Performance in Malaysian Healthcare Industry” International Journal of Scientific and Research Publications, Malay.
  • Sur H., “Sağlığın ve Sağlık Hizmetlerinin Planlanması”, SAYED Sağlık Yönetimi ve Eğitimi Dergisi, Yıl 1, Sayı 2, Mayıs 2008.
  • Tikici, M., & Derin, A. (2006). TOPLAM KALİTE YÖNETİMİNİN RADİKAL UNSURLARINDAN BİRİSİ OLARAK YALIN YÖNETİM. Elektronik Sosyal Bilimler Dergisi, 15(15).
  • Yalçın, M., (2008), [Acil Servis Hizmetlerinin Simülasyonu: Karşıyaka Devlet Hastanesi Uygulaması], ss. 45-102. “Yalın Hastane Sistemleri ve Uygulamaları Projesi”, Özellikli Sağlık Hizmetleri ve Proje Daire Başkanlığı, erişim 5 Haziran, 2015. http://www.tkhk.gov.tr/DB/8/2946_yalin-hastane-sistem.
  • Yıldız, S., [Benzetim Modellemesi İle Üretim Sistemlerinde Süreç Optimizasyonu Ve Bir Uygulama Çalışması], ss. 34-35.
  • Yıldız, S., Yalman, A. G. F. (2015). Sağlık İşletmelerinde Yalın Uygulamalar Üzerine Genel Bir Literatür Taraması. Uluslararası Sağlık Yönetimi ve Stratejileri Araştırma Dergisi, 1(1).
  • Zerenler, M., & İraz, R. (2006). Japon yönetim anlayışı ve şirket ağları (keiretsu) analizi. Selçuk Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 16, 757-776.

LEAN MANAGEMENT APPLICATION AND PROCESS DESIGN AT RESEARCH HOSPITAL OUTPATIENT CLINICS

Year 2017, Volume: 3 Issue: 1, 323 - 336, 30.06.2017
https://doi.org/10.17261/Pressacademia.2017.417

Abstract

Responding
customers’ demands quickly and providing the superior quality for them is vital
for companies to keep in their business and raise their market share in today’s
competing work environment. It is necessary to focus on customers’ needs and
demands in service sector such as hospitals. Main customers in hospitals are
patients so that waiting in queues is the main problem for this specific
environment. Anticipations are mostly non-value added activities and cause
waste of money and time. Non-value added activities and insufficient usage of
valuable devices must be disposed of the system. Lean management techniques is
one of the most significant technique, help to lower wastes and decrease
patients wait time. Lean management also known as Toyota production system and
there are various techniques of it. Value stream mapping (VSM), job
standardization and 5S are most applied ones in service sector. The thesis
shows applied lean management techniques could increase efficiency on material
usage and decrease patients wait time in hospitals. VSM leads to determine the
wastes, job standardization leads to specify the work rules for every worker
and 5S leads to organize the work environment; these 3 approaches has been
evaluated during thesis. The Arena simulation depends on the determined flow of
patients in the research hospital. Non-value added and unnecessary activities,
which cause patients to wait has been determined, simulated within different
scenarios and eliminated by using Arena. 

References

  • Anderson, D. R., Sweeney, J. D., Thomas, A. W., (2000), “An Introduction to Management Science Quantitative Approaches to Decision Making”, Sout – Western College Publising.
  • Artıışık, O. (2015). Yalın Lojistik Ve Bir 3pl Şirketinde Değer Akışı Analizi (Doctoral dissertation, Fen Bilimleri Enstitüsü).
  • Bahensky, J.A., Roe, J., Bolton, R., (2005). Lean Sigma—Will It Work for Healthcare? Journal of Healthcare Information Management.
  • Dickson, E. W., Sıngh, S., Cheung, D. S., Wyatt, C. C., Nugent, A. S. (2009). Application of Lean Manufacturing Tecniques in the Emergency Department, The Journal of Emergency Medicine, 37 (2), 177–182.
  • Dickson, E. W., Anguelov, Z., Vetterıck, D., Eller, A., Sıngh, S. (2009). Use of Lean in the Emergency Department: A Case Series of 4 Hospitals, American College of Emergency Physicians, 54 (4), 504-510.
  • Fliehman D.G., Auld D.D. (1993). “Customer Retention Througt Quality Leadership”, The boxter approach.
  • Hagg, H., Workman-German, J., (2007), “Implementing Lean Six Sigma Methodologies in the Radiology Department of A Hospital”, RCHE Publications, 27.
  • Harrell, C., Ghols, Biman, K., Bowden, R. (2000). Simulation using promodel, Hill Companies, Inc, America.
  • Kumar, C. S., & Panneerselvam, R. (2007). Literature review of JIT-KANBAN system. The International Journal of Advanced Manufacturing Technology,32(3-4), 393-408.
  • Langabeer, J. R., Dellıfraıne, J. L., HEINEKE, J., ABBASS, I. (2009). Implementation of Lean and Six Sigma quality initiatives in hospitals: A goal theoretic perspective, Springer Science, 9 (21), 1-15.
  • Marshall L., Hagood C., Royer A., Reece C., Maloney S. (2006). Using lean methods to improve OR turnover times, Association of Operating Room Nurses. AORN Journal.
  • Naraghi, A. M. and Ravipati, U. P., (2009). “Lean Healthcare in the Emergency Ward of Sahlgrenska”
  • Özyörük, B., Kütük, D., “İş Ortamını Yeniden Düzenlemenin İş Verimliliğine Etkileri”, Ergoterapi ve Rehabilitasyon 2014 Mayıs; 2, 2: 74-75.
  • Rexhepi, L. and Shrestha, P., (2011). “Lean Service Implementation in Hospital: A Case study conducted in University Clinical Centre of Kosovo, Rheumatology department”.
  • Shazali, N. A., Habidin, N.F., Ali, N., Khaidir, N. A. & Jamaludin, N. H. (2013) “Lean Healthcare Practice and Healthcare Performance in Malaysian Healthcare Industry” International Journal of Scientific and Research Publications, Malay.
  • Sur H., “Sağlığın ve Sağlık Hizmetlerinin Planlanması”, SAYED Sağlık Yönetimi ve Eğitimi Dergisi, Yıl 1, Sayı 2, Mayıs 2008.
  • Tikici, M., & Derin, A. (2006). TOPLAM KALİTE YÖNETİMİNİN RADİKAL UNSURLARINDAN BİRİSİ OLARAK YALIN YÖNETİM. Elektronik Sosyal Bilimler Dergisi, 15(15).
  • Yalçın, M., (2008), [Acil Servis Hizmetlerinin Simülasyonu: Karşıyaka Devlet Hastanesi Uygulaması], ss. 45-102. “Yalın Hastane Sistemleri ve Uygulamaları Projesi”, Özellikli Sağlık Hizmetleri ve Proje Daire Başkanlığı, erişim 5 Haziran, 2015. http://www.tkhk.gov.tr/DB/8/2946_yalin-hastane-sistem.
  • Yıldız, S., [Benzetim Modellemesi İle Üretim Sistemlerinde Süreç Optimizasyonu Ve Bir Uygulama Çalışması], ss. 34-35.
  • Yıldız, S., Yalman, A. G. F. (2015). Sağlık İşletmelerinde Yalın Uygulamalar Üzerine Genel Bir Literatür Taraması. Uluslararası Sağlık Yönetimi ve Stratejileri Araştırma Dergisi, 1(1).
  • Zerenler, M., & İraz, R. (2006). Japon yönetim anlayışı ve şirket ağları (keiretsu) analizi. Selçuk Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 16, 757-776.
There are 21 citations in total.

Details

Journal Section Articles
Authors

Hatice Camgoz Akdag

Mustafa Orcun Oduncu This is me

Gorkem Saglam This is me

Nuh Zafer Canturk

Publication Date June 30, 2017
Published in Issue Year 2017 Volume: 3 Issue: 1

Cite

APA Camgoz Akdag, H., Oduncu, M. O., Saglam, G., Canturk, N. Z. (2017). LEAN MANAGEMENT APPLICATION AND PROCESS DESIGN AT RESEARCH HOSPITAL OUTPATIENT CLINICS. PressAcademia Procedia, 3(1), 323-336. https://doi.org/10.17261/Pressacademia.2017.417
AMA Camgoz Akdag H, Oduncu MO, Saglam G, Canturk NZ. LEAN MANAGEMENT APPLICATION AND PROCESS DESIGN AT RESEARCH HOSPITAL OUTPATIENT CLINICS. PAP. June 2017;3(1):323-336. doi:10.17261/Pressacademia.2017.417
Chicago Camgoz Akdag, Hatice, Mustafa Orcun Oduncu, Gorkem Saglam, and Nuh Zafer Canturk. “LEAN MANAGEMENT APPLICATION AND PROCESS DESIGN AT RESEARCH HOSPITAL OUTPATIENT CLINICS”. PressAcademia Procedia 3, no. 1 (June 2017): 323-36. https://doi.org/10.17261/Pressacademia.2017.417.
EndNote Camgoz Akdag H, Oduncu MO, Saglam G, Canturk NZ (June 1, 2017) LEAN MANAGEMENT APPLICATION AND PROCESS DESIGN AT RESEARCH HOSPITAL OUTPATIENT CLINICS. PressAcademia Procedia 3 1 323–336.
IEEE H. Camgoz Akdag, M. O. Oduncu, G. Saglam, and N. Z. Canturk, “LEAN MANAGEMENT APPLICATION AND PROCESS DESIGN AT RESEARCH HOSPITAL OUTPATIENT CLINICS”, PAP, vol. 3, no. 1, pp. 323–336, 2017, doi: 10.17261/Pressacademia.2017.417.
ISNAD Camgoz Akdag, Hatice et al. “LEAN MANAGEMENT APPLICATION AND PROCESS DESIGN AT RESEARCH HOSPITAL OUTPATIENT CLINICS”. PressAcademia Procedia 3/1 (June 2017), 323-336. https://doi.org/10.17261/Pressacademia.2017.417.
JAMA Camgoz Akdag H, Oduncu MO, Saglam G, Canturk NZ. LEAN MANAGEMENT APPLICATION AND PROCESS DESIGN AT RESEARCH HOSPITAL OUTPATIENT CLINICS. PAP. 2017;3:323–336.
MLA Camgoz Akdag, Hatice et al. “LEAN MANAGEMENT APPLICATION AND PROCESS DESIGN AT RESEARCH HOSPITAL OUTPATIENT CLINICS”. PressAcademia Procedia, vol. 3, no. 1, 2017, pp. 323-36, doi:10.17261/Pressacademia.2017.417.
Vancouver Camgoz Akdag H, Oduncu MO, Saglam G, Canturk NZ. LEAN MANAGEMENT APPLICATION AND PROCESS DESIGN AT RESEARCH HOSPITAL OUTPATIENT CLINICS. PAP. 2017;3(1):323-36.

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