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THE RELATIONSHIP BETWEEN TOTAL QUALITY MANAGEMENT PRACTICES AND HOSPITAL EMPLOYEES' JOB SATISFACTION, QUALITY OF WORK LIFE AND TURNOVER INTENTION

Year 2022, Issue: 1, 120 - 131, 31.01.2022
https://doi.org/10.51551/verimlilik.731664

Abstract

Purpose: This study was carried out to reveal the relationship between Total Quality Management (TQM) practices and job satisfaction, quality of work life and turnover intention through the perceptions of hospital employees.

Methodology: The study was carried out through a questionnaire applied to 515 personnel working in 5 private hospitals and 2 training-research hospitals operating in Ankara. In the research, Structural Equation Modeling (SEM), which is used to test hypotheses observed in theoretical models and designed to explain the causal relationships between latent variables, was used.

Findings: As a result of the study, there is a significant positive relationship between TQM and job satisfaction, total quality management and quality of work life and job satisfaction and quality of work life. It is concluded that there is a significant negative relationship between job satisfaction and turnover intention.

Originality: In this study, unlike the existing studies in the literature, the relationship between TQM, job satisfaction, quality of work life and turnover intention was examined comparatively in the administrative and health personnel working in public and private hospitals.

References

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  • Asegid, A., Belachew, T. ve Yimam, E. (2014). “Factors Influencing Job Satisfaction and Anticipated Turnover among Nurses in Sidama Zone Public Health Facilities, South Ethiopia”, Nursing Research and Practice, 2014.
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  • Faraji, O., Salehnejad, G., Gahramani, S. ve Valiee, S. (2017). “The Relation Between Nurses’ Quality of Work Life with Intention to Leave Their Job”, Nursing Practice Today, 4(2), 103-111.
  • Gayathiri, R. ve Ramakrishnan, L. (2013). “Quality of Work Life – Linkage with Job Satisfaction and Performance”, International Journal of Business and Management Invention, 2(1), 1-8.
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  • Goudarznand-Chegini, M. ve Mirdoozandeh, S.G. (2012). “Relationship Between Quality of Work-Life and Job Satisfaction of the Employees in Public Hospitals in Rasht”, Zahedan Journal of Research Medical Science, 14(2), 108-11.
  • Gök, D. (2014). “Toplam Kalite Yönetimi Uygulamalarının Özel Sağlık Kuruluşlarında İş Verimliliği Üzerine Etkisi: Elazığ Medikal Park Hastanesi Örneği”, Yayımlanmamış Yüksek Lisans Tezi, Türk Hava Kurumu Üniversitesi Sosyal Bilimler Enstitüsü, Ankara.
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  • Hardjanti, I.W., Noermijati, N. ve Dewanto, A. (2017). “Influence of Quality of Work Life towards Psychological Well Being and Turnover Intention of Nurses and Midwives in Hospital”, Kesmas: National Public Health Journal, 12(1), 7-14.
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TOPLAM KALİTE YÖNETİMİ UYGULAMALARI İLE HASTANE ÇALIŞANLARININ İŞ TATMİNİ, İŞ YAŞAM KALİTESİ VE İŞTEN AYRILMA NİYETİ ARASINDAKİ İLİŞKİ

Year 2022, Issue: 1, 120 - 131, 31.01.2022
https://doi.org/10.51551/verimlilik.731664

Abstract

Amaç: Bu çalışma, Toplam Kalite Yönetimi (TKY) uygulamaları ile iş tatmini, iş yaşam kalitesi ve işten ayrılma niyeti arasındaki ilişkiyi, hastane çalışanlarının algıları üzerinden karşılaştırmalı olarak ortaya koymak amacıyla gerçekleştirilmiştir.

Yöntem: Çalışma, Ankara’da faaliyet gösteren 5 özel hastane ve 2 eğitim-araştırma hastanesinde çalışan 515 personele uygulanan anket aracılığı ile yürütülmüştür. Araştırmada kuramsal modellerde gözlenen ve gizli değişkenler arasındaki nedensel ilişkileri açıklamak üzere tasarlanan hipotezlerin test edilmesinde kullanılan Yapısal Eşitlik Modellemesi (YEM)’nden yararlanılmıştır.

Bulgular: Çalışma sonucunda; toplam kalite yönetimi ile iş tatmini, TKY ile iş yaşam kalitesi ve iş tatmini ile iş yaşam kalitesi arasında anlamlı bir pozitif ilişki, iş tatmini ile işten ayrılma niyeti arasında anlamlı bir negatif ilişki olduğu sonucuna ulaşılmıştır.

Özgünlük: Bu çalışmada literatürdeki mevcut çalışmalardan farklı olarak, TKY, iş tatmini, iş yaşam kalitesi ve işten ayrılma niyeti arasındaki ilişki kamu hastaneleri ile özel hastanelerde çalışan idari personel ve sağlık personelinde karşılaştırmalı olarak birlikte incelenmiştir.

References

  • Afroz, S. (2017). “Quality of Work Life: A Conceptual Model”, Advances in Economics and Business Management (AEBM), 4(8), 570-578.
  • Ahn, M.K., Lee M.H., Kim, H.K. ve Jeong, S.H. (2015). “Job Satisfaction, Organizational Commitment and Turnover Intention among Male Nurses”, Journal of Korean Academy of Nursing Administration, 21(2), 203-211.
  • Alçıkaya, Y. (1999). “Toplam Kalite Yönetimi Çerçevesinde Hemşirelerde İş Tatmin Düzeyinin Ölçülmesi”, Yayımlanmamış Yüksek Lisans Tezi, Marmara Üniversitesi Sağlık Bilimleri Enstitüsü, İstanbul.
  • Ali, K.A.M. ve Alolayyan, M.N. (2013). “The Impact of Total Quality Management (TQM) on the Hospital’s Performance: An Empirical Research”, International Journal of Services and Operations Management, 15(4), 482-506.
  • Almalki, M.J., Fitzgerald, G. ve Clark, M. (2012). “The Relationship between Quality of Work Life and Turnover Intention of Primary Health Care Nurses in Saudi Arabia”, BMC Health Services Research, 12(314), 1-11.
  • Alsughayir, A. (2014). “Does Practicing Total Quality Management Affect Employee Job Satisfaction in Saudi Arabian Organizations?”, European Journal of Business and Management, 6(3), 169-175.
  • Asegid, A., Belachew, T. ve Yimam, E. (2014). “Factors Influencing Job Satisfaction and Anticipated Turnover among Nurses in Sidama Zone Public Health Facilities, South Ethiopia”, Nursing Research and Practice, 2014.
  • Aydoğmuş, B. (2015). “Hastanelerde Toplam Kalite Yönetiminin Çalışan Tatminine Etkileri “Bir Vakıf Üniversitesi Hastanesinde Toplam Kalite Yönetiminin Hekim Tatminine Etkileri Konusunda Bir Araştırma”, Yayımlanmamış Yüksek Lisans Tezi, Ufuk Üniversitesi Sosyal Bilimler Enstitüsü, Ankara.
  • Bozeman, D.P. ve Perrewe, P.L. (2001). “The Effect of Item Content Overlap on Organizational Commitment Questionnaire-Turnover Cognitions Relationships”, Journal of Applied Psychology, 86(1), 61-173.
  • Chang W.Y., Ma J.C., Chiu H.T., Lin K.C. ve Lee P.H. (2009). “Job Satisfaction and Perceptions of Quality of Patient Care, Collaboration and Teamwork in Acute Care Hospitals, Journal of Advanced Nursing, 65(9), 1946-1955.
  • Chatzoglou, P.D., Vraimaki, E., Komsiou, E., Polychrou, E. ve Diamantidis, A.D. (2011). “Factors Affecting Accountants’ Job Satisfaction and Turnover Intentions: A Structural Equation Model”, The 8th International Conference on Enterprise Systems, Accounting and Logistics, Thassos Island, Greece.
  • Çavuş, M.F. ve Gemici, E. (2013). “Sağlık Sektöründe Toplam Kalite Yönetimi”, Akademik Sosyal Araştırmalar Dergisi, 1(1), 238-257.
  • Cimete, G., Gencalp, N.S. ve Keskin, G. (2003). “Quality of Life and Job Satisfaction of Nurses”, Journal of Nursing Care Quality, 18(2), 151-158.
  • Çetinkaya, A.Ş. ve Ortaöner, N. (2017). “Kalite Yönetim Sistemlerinin İş Tatminine Etkisi: Sanayi İşletmeleri Araştırması”, Selçuk Üniversitesi İktisadi ve İdari Bilimler Fakültesi Sosyal Ekonomik Araştırmalar Dergisi, 17(33), 30-45.
  • Çimentepe, A. (2012). “İş Tatmini ve Örgütsel Bağlılık”, Yayımlanmamış Yüksek Lisans Tezi, Beykent Üniversitesi Sosyal Bilimler Enstitüsü, İstanbul.
  • El-Tohamy, A. ve Raoush, A. (2015). “The Impact of Applying Total Quality Management Principles on The Overall Hospital Effectiveness: An Empirical Study on The Hcac Accredited Governmental Hospitals In Jordan”, European Scientific Journal, 11(10), 63-76.
  • Faraji, O., Salehnejad, G., Gahramani, S. ve Valiee, S. (2017). “The Relation Between Nurses’ Quality of Work Life with Intention to Leave Their Job”, Nursing Practice Today, 4(2), 103-111.
  • Gayathiri, R. ve Ramakrishnan, L. (2013). “Quality of Work Life – Linkage with Job Satisfaction and Performance”, International Journal of Business and Management Invention, 2(1), 1-8.
  • George, E. ve Zakkariya K.A. (2018). “Psychological Empowerment and Job Satısfactıon in the Banking Sector”, (1st Edition), Springer International Publishing AG, Switzerland.
  • Goh, P.L. (2000). The Implementation of Total Quality Management in Small and Medium Enterprises, Yayımlanmamış Doktora Tezi, The University of Sheffield, Sheffield, 7-35.
  • Goudarznand-Chegini, M. ve Mirdoozandeh, S.G. (2012). “Relationship Between Quality of Work-Life and Job Satisfaction of the Employees in Public Hospitals in Rasht”, Zahedan Journal of Research Medical Science, 14(2), 108-11.
  • Gök, D. (2014). “Toplam Kalite Yönetimi Uygulamalarının Özel Sağlık Kuruluşlarında İş Verimliliği Üzerine Etkisi: Elazığ Medikal Park Hastanesi Örneği”, Yayımlanmamış Yüksek Lisans Tezi, Türk Hava Kurumu Üniversitesi Sosyal Bilimler Enstitüsü, Ankara.
  • Guimaraes, T. (1996). “TQM’s Impact on Employee Attitudes”, The TQM Magazine, 8(1), 20-25. Guimaraes, T. (1997). “Assessing Employee Turnover Intentions Before/after TQM”, International Journal of Quality & Reliability Management, 14(1), 46-63.
  • Gülten, G. (2018). “Çalışma Hayatında Örgütsel Bağlılık ve İş Tatmini”, Yayımlanmamış Yüksek Lisans Tezi, Beykent Üniversitesi Sosyal Bilimler Enstitüsü, İstanbul.
  • Gürbüz, S. ve Şahin, F. (2018). “Sosyal Bilimlerde Araştırma Yöntemleri”, Seçkin Yayıncılık, Ankara. Hadizadeh, Z., Saadoldin, S.N. ve Shakeri, M.T. (2015). “Relationship Between Components of Quality of Work Life with Job Satisfaction Among Midwives in Mashhad, 2014”, Tehran University of Medical Sciences (Journal of Faculty of Nursing and Midwifery), 21(1), 56-67.
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There are 72 citations in total.

Details

Primary Language Turkish
Journal Section Articles
Authors

Tuğçe Nur Dursun Temiz

Derya Sivuk

Publication Date January 31, 2022
Submission Date May 4, 2020
Published in Issue Year 2022 Issue: 1

Cite

APA Dursun Temiz, T. N., & Sivuk, D. (2022). TOPLAM KALİTE YÖNETİMİ UYGULAMALARI İLE HASTANE ÇALIŞANLARININ İŞ TATMİNİ, İŞ YAŞAM KALİTESİ VE İŞTEN AYRILMA NİYETİ ARASINDAKİ İLİŞKİ. Verimlilik Dergisi(1), 120-131. https://doi.org/10.51551/verimlilik.731664

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