Research Article

Turnover Intention in Healthcare: The Mediating Role of Job Stress Between Role Conflict, Role Ambiguity and Turnover Intention

Volume: 17 Number: April, May, June 2026 June 11, 2026

Turnover Intention in Healthcare: The Mediating Role of Job Stress Between Role Conflict, Role Ambiguity and Turnover Intention

Abstract

Purpose: Avoiding role conflict and role ambiguity, as well as preventing negative stress, are critical factors in improving employee performance. It is well-known that among the factors that can reduce effectiveness and efficiency in healthcare organizations, intention to leave, role conflict, and role ambiguity rank at the top. The relationships among these concepts have also been highlighted in the literature. Accordingly, this study examined the effects of role conflict and role ambiguity on intention to leave, with job stress serving as a mediating factor, in healthcare organizations. Methods: Data were collected by applying the survey technique on 347 healthcare workers in a public state hospital operating in Kayseri province. The questionnaires were face-to-face and collected by hand. The statistical procedures were carried out using SPSS. In the analyses, a confidence level of 95% was applied, and results were considered statistically significant when the p-value was below 0.05. Results: The findings obtained in this context indicate that job stress acts as a partial mediating variable in the effect of role conflict on turnover intention. In contrast, it was found that job stress does not play a statistically significant mediating role in the effect of role ambiguity on turnover intention among healthcare workers. Conclusions: The research found that role conflict significantly increased job stress and intention to leave, and that job stress played a partial mediator role in this process. It is estimated that the impact of role ambiguity is negligible due to the rigid bureaucratic functioning and predefined protocols in public hospitals. The results emphasize the critical importance of structural arrangements to minimize role conflict rather than individual interventions for workforce stability.

Keywords

References

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Details

Primary Language

English

Subjects

Health Care Administration

Journal Section

Research Article

Publication Date

June 11, 2026

Submission Date

February 27, 2026

Acceptance Date

May 16, 2026

Published in Issue

Year 2026 Volume: 17 Number: April, May, June 2026

APA
Karaca, M. (2026). Turnover Intention in Healthcare: The Mediating Role of Job Stress Between Role Conflict, Role Ambiguity and Turnover Intention. Acıbadem Üniversitesi Sağlık Bilimleri Dergisi, 17(April, May, June 2026). https://doi.org/10.31067/acusaglik.1898917
AMA
1.Karaca M. Turnover Intention in Healthcare: The Mediating Role of Job Stress Between Role Conflict, Role Ambiguity and Turnover Intention. Acibadem Univ Saglik Bilim Derg. 2026;17(April, May, June 2026). doi:10.31067/acusaglik.1898917
Chicago
Karaca, Memiş. 2026. “Turnover Intention in Healthcare: The Mediating Role of Job Stress Between Role Conflict, Role Ambiguity and Turnover Intention”. Acıbadem Üniversitesi Sağlık Bilimleri Dergisi 17 (April, May, June 2026). https://doi.org/10.31067/acusaglik.1898917.
EndNote
Karaca M (June 1, 2026) Turnover Intention in Healthcare: The Mediating Role of Job Stress Between Role Conflict, Role Ambiguity and Turnover Intention. Acıbadem Üniversitesi Sağlık Bilimleri Dergisi 17 April, May, June 2026
IEEE
[1]M. Karaca, “Turnover Intention in Healthcare: The Mediating Role of Job Stress Between Role Conflict, Role Ambiguity and Turnover Intention”, Acibadem Univ Saglik Bilim Derg, vol. 17, no. April, May, June 2026, June 2026, doi: 10.31067/acusaglik.1898917.
ISNAD
Karaca, Memiş. “Turnover Intention in Healthcare: The Mediating Role of Job Stress Between Role Conflict, Role Ambiguity and Turnover Intention”. Acıbadem Üniversitesi Sağlık Bilimleri Dergisi 17/April, May, June 2026 (June 1, 2026). https://doi.org/10.31067/acusaglik.1898917.
JAMA
1.Karaca M. Turnover Intention in Healthcare: The Mediating Role of Job Stress Between Role Conflict, Role Ambiguity and Turnover Intention. Acibadem Univ Saglik Bilim Derg. 2026;17. doi:10.31067/acusaglik.1898917.
MLA
Karaca, Memiş. “Turnover Intention in Healthcare: The Mediating Role of Job Stress Between Role Conflict, Role Ambiguity and Turnover Intention”. Acıbadem Üniversitesi Sağlık Bilimleri Dergisi, vol. 17, no. April, May, June 2026, June 2026, doi:10.31067/acusaglik.1898917.
Vancouver
1.Memiş Karaca. Turnover Intention in Healthcare: The Mediating Role of Job Stress Between Role Conflict, Role Ambiguity and Turnover Intention. Acibadem Univ Saglik Bilim Derg. 2026 Jun. 1;17(April, May, June 2026). doi:10.31067/acusaglik.1898917