Abstract
References
- 1. Uğurluoğlu, Ö. Çelik, Y. Performance Measurement in Health Systems: Its Importance and the World Health Organization Approach, Hacettepe Journal of Health Administration, 2005, Volume 8, Issue [Number]:1 pp.10
- 2. Olden, P. Smith C. Christina M. Hospıtals, Communıty Health And Balanced Scorecards, AHCMJ, 2008, Volume 4, Number 1, pp.40
- 3. Çakmak, N. Balanced Scorecard (BSC) in the Management of Information Centers: Balanced Scorecard Approach to the Organization and Marketing of Information Services, Kadir Has University, Istanbul, 2005, pp.262,263.
- 4. Kaplan, R. Norton, D. Balanced Scorecard, Turning Corporate Strategy into Action, System Publishing, Istanbul, 2009, pp.11,12
- 5. Self, J. Tolson D. Successfully Implementing the Balanced Scorecard, Library Assessment Conference, Seattle, WA., 2008.
- 6. Kılınç, İ. Mesci, M. Güler, Y. A Study on the Applicability of the Balanced Scorecard in Four and Five-Star Hotel Enterprises in Alanya," Dumlupınar University Journal of Social Sciences, 2008, Issue [Number]:22.
- 7. Güner, M. F. Balanced Scorecard as a Strategic Management Model, Journal of the Faculty of Economics and Administrative Sciences, Gazi University, 2008, 10/1, pp.253
- 8. Bardak, N. Balanced Scorecard Model as a Performance Evaluation Approach: A Study on Hospitals in Isparta," Master's Thesis, Department of Health Management, Institute of Social Sciences, Süleyman Demirel University, Isparta, 2011.
- 9. Coşkun, A. Performance Management in Enterprises: Balanced Scorecard as a Management Accounting Tool," Doctoral Dissertation, Institute of Social Sciences, Istanbul University, Istanbul, 2005.
- 10. Bekmezci, M. Turkish Businesses’ Evaluation of Infrastructure Suitability for the Balanced Scorecard Method, Unpublished Doctoral Dissertation, Kocaeli University Institute of Social Sciences, 2008.
- 11. Kırgın, D. The Effects of Quality Management Systems on Hospital Performance: A Study on Ministry of Health Hospitals," Unpublished Master's Thesis, Institute of Health Sciences, Hacettepe University, 2011.
- 12. Chang, W., Y. Tung, C. Huang ve M. Yang. Performance Improvement After Implementing the Balanced Scorecard: A Large Hospitals Experience in Taiwan, Total Quality Management, 2008, vol. 19, No. 12, December, pp.1257-1258
- 13. Chen, X., K. Yamauchı, K. Kato, A. Nishimura, K. Ito. Using the Balanced Scorecard to Measure Chinese and Japanese Hospital Performance, International Journal of Health Care Quality Assurance, 2006, Vol. 19 No. 4, pp.339-350
- 14. Gürsoy, A. Assessment of Service Quality in the Healthcare Sector Using the SERVQUAL Scale: A Case Study of a Public Hospital, Master's Thesis, Department of Hospital and Healthcare Management, Institute of Social Sciences, 2013, Istanbul University, pp.102
- 15. Bektaş, H, Akman, S. Higher Education Service Quality Scale: Reliability and Validity Analysis, Econometrics and Statistics Journal, 2013, Issue [Number]:18, pp.128
Abstract
ABSTRACT
Hospitals carrying on their activities within a dynamic and open systematic, have reached their today's competitive, modern place as a result of development in not only medical and health sciences but also in many different sciences. For that reason, hospitals, like every institution, business, had to use modern management applications which is open ended for outer change and development as a critical success factor.
Achieving long term sustainable successes for businesses depends on measuring skill of harmony degree of their internal and external environment with current strategies. Balanced Scorecard (BSC), which is a strategical management tool prepared for this target and direction and also expressed as balanced scorecard, performance measurement and balanced score sheet in our language, also considered to have benefits in today's providing health service.
In this article, hospitals and changing management concept, strategical management, balanced scorecard revealing as strategical management tool, its use, aspects and a survey work done by managers related to factors effecting its success to applicability in health foundations, and more specifically in private and public hospitals together with investigation results and advices oriented to results takes place.
Ethical Statement
Çalışma, aynı yazarın, "Dengeli Ölçüm Kartı’nın (Balanced Scorecard) Özel Ve Kamuya Ait Hastanelerde Uygulanabilirliği: Karşılaştırmalı Bir Analiz" isimli yüksek lisans tez çalışmasından elde edilmiş olup herhangi bir etik dışı içerik barındırmamaktadır. Çalışma için gerekli izinler ve etik onay formu alınmış olup özgün niteliğe sahiptir çalışmadır.
References
- 1. Uğurluoğlu, Ö. Çelik, Y. Performance Measurement in Health Systems: Its Importance and the World Health Organization Approach, Hacettepe Journal of Health Administration, 2005, Volume 8, Issue [Number]:1 pp.10
- 2. Olden, P. Smith C. Christina M. Hospıtals, Communıty Health And Balanced Scorecards, AHCMJ, 2008, Volume 4, Number 1, pp.40
- 3. Çakmak, N. Balanced Scorecard (BSC) in the Management of Information Centers: Balanced Scorecard Approach to the Organization and Marketing of Information Services, Kadir Has University, Istanbul, 2005, pp.262,263.
- 4. Kaplan, R. Norton, D. Balanced Scorecard, Turning Corporate Strategy into Action, System Publishing, Istanbul, 2009, pp.11,12
- 5. Self, J. Tolson D. Successfully Implementing the Balanced Scorecard, Library Assessment Conference, Seattle, WA., 2008.
- 6. Kılınç, İ. Mesci, M. Güler, Y. A Study on the Applicability of the Balanced Scorecard in Four and Five-Star Hotel Enterprises in Alanya," Dumlupınar University Journal of Social Sciences, 2008, Issue [Number]:22.
- 7. Güner, M. F. Balanced Scorecard as a Strategic Management Model, Journal of the Faculty of Economics and Administrative Sciences, Gazi University, 2008, 10/1, pp.253
- 8. Bardak, N. Balanced Scorecard Model as a Performance Evaluation Approach: A Study on Hospitals in Isparta," Master's Thesis, Department of Health Management, Institute of Social Sciences, Süleyman Demirel University, Isparta, 2011.
- 9. Coşkun, A. Performance Management in Enterprises: Balanced Scorecard as a Management Accounting Tool," Doctoral Dissertation, Institute of Social Sciences, Istanbul University, Istanbul, 2005.
- 10. Bekmezci, M. Turkish Businesses’ Evaluation of Infrastructure Suitability for the Balanced Scorecard Method, Unpublished Doctoral Dissertation, Kocaeli University Institute of Social Sciences, 2008.
- 11. Kırgın, D. The Effects of Quality Management Systems on Hospital Performance: A Study on Ministry of Health Hospitals," Unpublished Master's Thesis, Institute of Health Sciences, Hacettepe University, 2011.
- 12. Chang, W., Y. Tung, C. Huang ve M. Yang. Performance Improvement After Implementing the Balanced Scorecard: A Large Hospitals Experience in Taiwan, Total Quality Management, 2008, vol. 19, No. 12, December, pp.1257-1258
- 13. Chen, X., K. Yamauchı, K. Kato, A. Nishimura, K. Ito. Using the Balanced Scorecard to Measure Chinese and Japanese Hospital Performance, International Journal of Health Care Quality Assurance, 2006, Vol. 19 No. 4, pp.339-350
- 14. Gürsoy, A. Assessment of Service Quality in the Healthcare Sector Using the SERVQUAL Scale: A Case Study of a Public Hospital, Master's Thesis, Department of Hospital and Healthcare Management, Institute of Social Sciences, 2013, Istanbul University, pp.102
- 15. Bektaş, H, Akman, S. Higher Education Service Quality Scale: Reliability and Validity Analysis, Econometrics and Statistics Journal, 2013, Issue [Number]:18, pp.128
Details
| Primary Language | English |
|---|---|
| Subjects | Health Care Administration |
| Journal Section | Clinical Research |
| Authors | |
| Early Pub Date | December 10, 2024 |
| Publication Date | |
| Submission Date | July 23, 2024 |
| Acceptance Date | September 6, 2024 |
| Published in Issue | Year 2025Issue: Kabul Edilen Makaleler |